Client Service Management with German

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Employer: I.FUTURE
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 11.06.2020
    Remote work: On-site

    Perfect Candidate

    • Bachelor Degree finished
    • Advanced level of English (min B2) and German
    • Dynamic and communicative
    • Self-Motivated person, with a positive attitude
    • Flexible and eager to learn new things
    • Good communication & interpersonal skills & organizational skills
    • Flexibility and teaming skills
    • Strong analytical and problem-solving skills

    Responsibilities

    • Interact with clients and build relationships with them while ensuring their needs are being met
    • Oversee a team of customer service Associate's and ensure they are providing an exceptional client experience
    • Mastermind creative ways to deliver an exceptional client experience
    • Develop and oversee the implementation of client service protocols
    • Resolve complex client problems or disputes in a professional manner
    • Coach and support team members to help them meet departmental goals
    • Keep records and documentation of client interactions for training purposes
    • Create monthly and quarterly departmental reports to determine whether KPIs are being met and where there is room for improvement

    Company Benefits

    • Work alongside a team of specialists and access custom training that help improve your professional skills
    • Be part of a team with a strong sense of togetherness and work in a relaxed atmosphere where whatever the problem might be, there is always a solution for it;
    • Access to a global network of knowledge and resources;
    • Continuous learning and exposure to disruptive business and new challenges;
    • Attractive benefits package including coverage of public transportation, private medical services, private pension account, life insurance private account, gym subscription or medical services for a member of the family, meal vouchers for each working day, online, interactive library subscription.

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