Antivirus Management Specialist

A COLOURFUL GROUP OF PEOPLE PASSIONATE ABOUT TECHNOLOGY & THE WONDERS OF INFORMATION

This is us. A fast-moving team, senior enough to assure effectiveness, but young enough to be flexible and transparent, we started out in 2000 as a privately-owned-and-managed business.

We’re a company with a soul, driven by our values and dedicated to fulfilling our mission to offer world class services, by continuous learning. Our Paladins (just employees in some companies) are empowered to work hard, move up and stand proud.

With active investment in our people's professional development and with the creative-InCrys-touch, we support our clients throughout the project's life cycle, providing end-to-end technology solutions for mission critical systems, products and services.

Mandatory skills:
• College degree in IT
• Language skills: English advanced
• Basic programming skills
• Quick learner
• Organizational, multi-tasking and prioritizing skills
• Ability to meet strict deadlines
• Ability to apply and build appropriate knowledge skills and experience
• Able to contribute to strategic thinking
• Ability to work unsupervised and be proactive
• Ability to work both independently and as part of a team

Nice to have skills:
• Experience with software deployment tools (e.g. Microsoft System Configuration Manager – SCCM)
• Experience with antivirus management tools (e.g. Symantec Endpoint Protection Manager)
• Database and Scripting knowledge
• Knowledge of Citrix and/or other virtualization tools
• Previous experience in similar roles

• Antivirus Solution Management - Monitoring the Managed Clients and Management Servers;
• Follow, maintain and improve the processes and procedures defined for the project assigned;
• Maintenance of the Antivirus Management Infrastructure;
• Reporting and Documenting;
• Participate in regular internal (company) and external (Customer) status meetings;
• Level 2 Support with the following responsibilities:
o Solve the remainder of the problems not solved at Levels 1 or 1.5, short of defects in products;
o Document actions in the record;
o Perform root cause analysis when required;
o Work with vendors (as appropriate) to resolve problems;
o Assist in the use of supported products;
o Recommend process and tool improvements;
o Contact other support groups/organizations as required;
o Interface with other systems, networks, and operating system environments;
o Route to other levels of support as required;
o Provide documentation and training for Level 1 and Level 1.5 support if applicable;
o Communicate with other levels of support via telephony, client chat tools or company tools, ticketing system, emails needed;
o Create and implement change requests for incidents/problems as needed."

Benefits:
•Motivating salary
•Stimulating working environment
•Medical insurance
•Annual team building
•Opportunities to learn and grow your skills
•WorldClass membership discount