Team Leader - Customer Care Department

Angajator: Studio Moderna
Domeniu:
  • Customer support - Client service
  • Telecomunicatii
  • Vanzari
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 07.07.2020
    Scurta descriere a companiei

    STUDIO MODERNA is the leading omni-channel e-commerce and direct to consumer platform in Central and Eastern Europe, with vertically-integrated network reaching more than 300 million consumers across 20 countries, with headquarters in Slovenia and over 6000 employees across the globe and 310+ retail stores across CE Europe. Our well-known, trusted and enjoyable international brands are present all around the world: Dormeo, Delimano, Walkmaxx, Top Shop, LiveActive, Wellneo, Rovus, Kosmodisk.

    We believe that our people are our greatest strength. We are successful in what we do because we hire, develop and empower smart people who have the passion to make a significant contribution to our business.

    We believe in helping our people reach their full potential. That is why continuous learning, new skill development and real time feedback are increasingly integral to our culture.


    Great brands, clear vision, amazing people...

    For more information about our company, please visit the websites www.studio-moderna.com and www.dormeo.ro.

    Cerinte

    - Reliable, self-confident and highly responsible person;
    - Sales oriented person;
    - Well organized;
    - Excellent leadership, communication and interpersonal relating skills;
    - Medium knowledge of English.

    Responsabilitati

    - Coordinator аnd rеsponsiblе for Customer Cаrе Dеpartmеnt rеsults;
    - Supеrvisе аnd coordinаtе the аctivity of CC dеpаrtment;
    - Sеt up working procеdurеs аccording to the compаny's policy;
    - Provide accurаtе weekly and monthly rеports and statistics;
    - Solvеs in profеssionаl manner еvery complаint from the clients;
    - Imagines new strategies of satisfying the needs of the clients
    - Offering training to agents from his/her department.

    Benefits:

    -attractive salary package
    -training
    -dinamic working environment
    -meal tickets
    -bonuses for extra performance

    Alte informatii

    STUDIO MODERNA is the leading omni-channel, multi-brand and direct to consumer retailer in Central and Eastern Europe, with vertically-integrated network reaching more than 360 million consumers across 21 countries, with headquarters in Slovenia and over 6000 employees across the globe and 400+ retail stores across CE Europe. Our well-known, trusted and enjoyable international brands are present all around the world: Dormeo, Delimano, Walkmaxx, Top Shop, LiveActive, Wellneo, Rovus, Kosmodisk, Pink Panda.

    We believe that our people are our greatest strength. We are successful in what we do because we hire, develop and empower smart people who have the passion to make a significant contribution to our business.

    We believe in helping our people reach their full potential. That is why continuous learning, new skill development and real time feedback are increasingly integral to our culture.

    Great brands, clear vision, amazing people...