2nd Level Support Specialist

Employer: InCrys
Domain:
  • IT Software
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 07.07.2020
    Short company description

    InCrys is a provider of complete Technology and Consulting Services, founded in 2000. Headquartered in Bucharest, Romania, with offices in London and Rotterdam, we deliver Testing, Application Development Outsourcing, Remote Server Administration, Business Analytics and Optimization (BAO) and Software Packaging services to clients in Western Europe, USA and Canada.

    Requirements

    • Experience in Application Management L2;
    • Advanced English;
    • Experience in Unix and bash scripting;
    • Basic knowledge of DB and querying is a must;
    • Experience with web service mechanism is a plus;
    • ITIL background or certification is a plus;

    Responsibilities

    • Provide technical support for DG Taxud applications and services
    • Participate in the 24/7 on-call activity which provides out of business hours support, including evenings, weekends, and Bank Holidays if needed
    • Ensure that the KPI's are maintained according to the existing Service Level Agreement
    • Administer consolidated server applications across several different platforms and operating systems (Linux, Windows) – good knowledge of Linux
    • Installation of software, patches, service packs, performance tuning on Linux servers following Change management process
    • Contribute to all processes in his area of activity: Incident Management, Change Management, Problem Management, Capacity Management, Deployment and Testing
    • Collaborate with involved teams in the following areas: check and update operational procedures; check and update scripts developed for work optimization and automation; deployments, patches, updates or rollback procedures.
    • Collaborate with other infrastructure engineering personnel to assess infrastructure changes and other client requests
    • Create and maintain documentation such as exploitation manuals, working procedures, deployment reports and other reports requested by client
    • Provide support in performance monitoring, reporting, problem identification, management, and resolution.
    • Work in close cooperation with the technical management and application management functions of the organization

    Other info

    Benefits:

    • Motivating salary
    • Stimulating working environment
    • Medical insurance
    • Annual team building
    • Opportunities to learn and grow your skills
    • WorldClass membership discount
    • Udemy