2 nd level Technical Support

bitExpert - Our pulse is cross-technology software development that beats with every line of code.

Join our international team of more than 40 colleagues. As different as we are, we all have one thing in common – the curiosity about technology and knowledge. We are an experienced, motivated, purposeful, and cheerful team that is always looking forward to new challenges.

We are recruiting for our growing office based in Bucharest 2 nd level Technical Support Specialist

Requirements:

• Experience in providing technical support via phone and email for different apps and systems
• Experience in Application Management L2;
• Advanced English level;
• Experience in Unix and bash scripting;
• Basic knowledge of DB and querying is a must;
• Experience with web service mechanism is a plus;
• ITIL background or certification is a plus;

Responsibilities:

• Perform day-by-day administration and monitoring of production systems;
• Solve systems incidents in a timely manner, according to the SLA agreements, in Ticketing tool;
• Perform analysis on incidents, perform root cause analysis for different issues;
• Assign incidents that are in the queue, based on the knowledge of the colleagues;
• Involve in the creation/update of internal procedures, recommending improvements when necessary;
• Assist and offer support for new / ongoing projects;
• Perform sanity checks for applications when they are scheduled;
• Proactively involve in team activities/applications in order improve team performance;
• Address and offer support for recurrent problems that occurs in systems supported;
• Proactively analyze Unix logs and submit tasks to other parties when issues are being found;
• Participate in business training held by different parties in order to improve business knowledge;
• Improve internal processes;
• Work on parallel on different tasks and often in parallel;
• Involve and create automation processes by creating automated scripts and/or processes, in order to improve service quality (Convert manual reports to automated reports and Replace manual activities with automated ones);
• Simplify the day by day work in order to continuously improve skills;
• Perform analysis of the data flow / new features / functionality investigations, in connection with customer requirements;
• Create cleanup flows and develop automated reports in order to sustain a powerful system;
• Implement and document solution in order to prevent the incidents occurrences on the production systems;
• Understanding of technical documentation, application functionalities and 2 end flow ;
• Availability for on-call activities and working outside of business hours, including weekend;
• Team player, good communicator, analytical thinking, problem solving orientation, capable to work under pressure

What we offer:

Competitive compensation
International team of motivated and experienced people
Work and development in a multinational environment
Opportunity to learn and grow
Training on the job