Technical Support Specialist with German

Angajator: bitExpert
Domeniu:
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Job la nivel national
    Actualizat la: 11.07.2020
    Scurta descriere a companiei

    Our formula for success is a motivated, curious and at the same time experienced team at our office from Bucharest. We live an appreciative, modern corporate philosophy with the belief that the label "Made-in-Germany" is reflected in every line of code.

    Cerinte

    We are recruiting for our growing office based in Bucharest Software Technical Support Specialist with German for 1st level support

    Requirements:

    Fluency in German & English at advanced level is mandatory
    Bachelor degree is required
    Experience in supporting business applications
    Excellent telephonic and writing communication-skills
    Strong MS Office Tools knowledge
    Good General IT knowledge, having experience with DB2 SQL
    Basic knowledge in AIX and WebSphere MQ
    Problem solver orientation
    Very good analytical skills and
    Excellent communication and listening skills needed
    Strong communication and teamwork skills, having the ability to work in a team
    Eagerness/willingness to learn, being a fast learner
    Ability to work in shifts from 08:00 am until 04:00 pm and from 03:00 pm until 11:00 pm, being available to work also on the holidays according to the rotation shifts
    Regularly attending trainings on the job ( e.g. SQL DB2 ) and if required on client’s site in Germany, including face-to-face meetings with business partners

    Responsabilitati

    Responsibilities:

    Providing support via email and phone in German and English languages, using Globus app or other related applications accessed by users like eDocs, Boris, Pricecard and SRM
    Working with the remedy ticketing system (CISM)
    Monitoring SAP XI , IDoc and PI systems;
    Administering GLOBUS, Boris, Pricecard apps and offering also support for: GIPSIS, eDocs and SAP with the help of 2nd level support team;
    Monitoring a Unix terminal;
    Identifying errors and focusing on correcting them (e.g. SQL and XML strings)
    Working on several tasks which are performed by the Service Desk in Bucharest: creating incident tickets, using DBVisualizer to access/edit the data base tables, working on different issues and finding a resolution
    Keeping information up-to-date and making sure all necessary tasks are accomplished

    Alte informatii

    What we offer:

    Competitive compensation
    International team of motivated and experienced people
    Work and development in a multinational environment
    Opportunity to learn and grow
    Training in Germany at the client site