Technical Support Specialist with German

bitExpert - Our pulse is cross-technology software development that beats with every line of code.

Join our international team of more than 40 colleagues. As different as we are, we all have one thing in common – the curiosity about technology and knowledge. We are an experienced, motivated, purposeful, and cheerful team that is always looking forward to new challenges.

We are recruiting for our growing office based in Bucharest Software Technical Support Specialist with German for 1st level support

Requirements:

Fluency in German & English at advanced level is mandatory
Bachelor degree is required
Experience in supporting business applications
Excellent telephonic and writing communication-skills
Strong MS Office Tools knowledge
Good General IT knowledge, having experience with DB2 SQL
Basic knowledge in AIX and WebSphere MQ
Problem solver orientation
Very good analytical skills and
Excellent communication and listening skills needed
Strong communication and teamwork skills, having the ability to work in a team
Eagerness/willingness to learn, being a fast learner
Ability to work in shifts from 08:00 am until 04:00 pm and from 03:00 pm until 11:00 pm, being available to work also on the holidays according to the rotation shifts
Regularly attending trainings on the job ( e.g. SQL DB2 ) and if required on client’s site in Germany, including face-to-face meetings with business partners

Responsibilities:

Providing support via email and phone in German and English languages, using Globus app or other related applications accessed by users like eDocs, Boris, Pricecard and SRM
Working with the remedy ticketing system (CISM)
Monitoring SAP XI , IDoc and PI systems;
Administering GLOBUS, Boris, Pricecard apps and offering also support for: GIPSIS, eDocs and SAP with the help of 2nd level support team;
Monitoring a Unix terminal;
Identifying errors and focusing on correcting them (e.g. SQL and XML strings)
Working on several tasks which are performed by the Service Desk in Bucharest: creating incident tickets, using DBVisualizer to access/edit the data base tables, working on different issues and finding a resolution
Keeping information up-to-date and making sure all necessary tasks are accomplished

What we offer:

Competitive compensation
International team of motivated and experienced people
Work and development in a multinational environment
Opportunity to learn and grow
Training in Germany at the client site