Junior Corporate Customer Hierarchies Analyst

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Employer: Oracle
  • Customer Support - Client Service
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Updated at: 25.06.2020
    Short company description

    Oracle, a global provider of enterprise cloud computing, empowers businesses of all sizes on their digital transformation journey. With 430,000 customers in 175 countries, Oracle provides leading-edge capabilities in Software as a Service, Platform as a Service, Infrastructure as a Service, and Data as a Service.
    Our mission is to transform our world for the better through innovative technologies.



    • Minimum 1.5 years work experience on a similar position / in a multinational company;
    • Excellent communication skills, both written and verbal in English – advanced level;
    • Any other foreign language is a plus (at beginner to intermediate level) – understanding of the written text is needed only, no conversational skills required
    • Computer skills (MS Office, especially Excel, Outlook, Power Point), advanced level
    • Excellent planning and organizing skills, detail oriented
    • Ability to manage multiple projects simultaneously and prioritize tasks
    • Flexibility and accurate results delivering when working under pressure
    • Capable of adapting to changing priorities and good time management skills


    Main objective of the job:

    Customer Hierarchy is a multi-level structure reflecting Parent-Child relationships as defined by the Legal Entity structure, which supports a Top-Down view of the customer. Our objective is to provide effective, efficient parent/child relationships for customer records in GSI and OSC and ensure consistent hierarchy structure usage across the organization.
    The team is made up of experienced people that have been performing enormous amount of research and planning to build the current hierarchies structure. Our goal is to help improve upsell, customer service and operational efficiency for all customer related activities.


    Corporate Customer Hierarchies Analyst:

    • Customer Hierarchy creations and updates in GSI & OSC system for Global countries.
    • Manage the customers in corporate workbench by associating together and form a parent/child customer hierarchy relationship.
    • Research in (company websites/ other sources) to see if the customer relationships exist as per the rules and then either create/add/remove from customer hierarchies.
    • Quality checking and validation of customer address (city, country, ZIP Code) and DUNS number, for update in OSC and further correctly placing the account under the right hierarchy.
    • First line support on CRA or by Email and SR, for hierarchies updates.
    • Ad-hoc updates oh hierarchies for customers, on demand.
    • Run reports to identify the Hierarchies for customer records.
    • Co-ordinate with sales & support services on customer data change requests or data issues.
    • On demand, Support various tools enhancements and User Acceptance Tests
    • Should handle multiple tasks effectively and prioritize work to meet aggressive goals
    • Participate in conference calls and meetings
    • Regular activity reporting for all projects, on a daily or weekly basis, as required per project
    • Project coordination
    • Duplicate reviews (investigate and approve the winner and placing the winner under the correct hierarchy via SDD Merges)
    • Email and SR, for hierarchies’ updates.
    • Ad-hoc updates oh hierarchies for customers, on demand.
    • Run reports to identify the Hierarchies for customer records.