We are looking for a cool TRAINER

Employer: Teleperformance Romania
  • Customer Support - Client Service
  • Management Trainee
  • Telecommunication
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • nationwide
    Updated at: 05.07.2020

    Develop and facilitate progression and enhancement training for new hires and existing staff in order to meet and exceed all aspects of client needs and requirements according to policies and procedures

    • Bachelor’s degree
    • Language Skills: C2 Romanian, C1 English, (C1 Russian is a plus)
    • Minimum of 1 year experience in a training role including creation and delivery of training materials.
    • Experienced with BPOs
    • Proficiency in MS Office Suite (Word, PowerPoint, Excel, and Outlook)
    • Possess excellent written and verbal communication and presentation skills; demonstrated experience effectively presenting to large audiences
    • Highly effective time and project management skills
    • Ability to work independently as well as in a team environment
    • Ability to adapt trainings to user needs and requests
    • Demonstrate ability to exercise discretion and independent judgment
    • Ability to work in a fast-paced environment, working multiple projects and meeting competing deadlines

    Primary Duties & Responsibilities
    • Coordinate new hire, progression and enhancement training
    • Train new and existing employees on client projects emphasizing customer confidentiality and security
    • Identify training needs at project level
    • Develop non-classroom communication and training materials
    • Assess individual participant and class performance
    • Create specific reports based on trainees performance/feedback and other reports requested by the client and the management team
    • Participate in client interactions including curriculum feedback and client visits
    • Demonstrate the highest standards of ethical and professional conduct in dealing with new employees
    • Thrive as a team player in a fast paced, high energy, change oriented environment
    • Closely collaborate with operations and all support functions
    • Ensure all policies and procedures are adhered, including Security, HR, Operations, etc.
    • Perform other related duties and assignments as required and assigned by the management team

    Here’s what you can expect from us:
    Super-fast recruitment process (just 3 days)
    Competitive monthly salary
    Attractive performance bonuses
    Paid online training
    Referral bonuses (up to 500 euro!)
    Professionals development opportunities
    Private medical insurance
    Anniversary and special occasion gifts
    Driving school discount
    Employee loans at privileged rates
    Discount cards for many shops
    A P P L Y   N O W and in just a few days you could have a new work from home super job!