ORDER TO CASH WITH GERMAN, Location: Bucharest

Employer: SalesConsulting
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • nationwide
    Updated at: 03.07.2020
    Short company description

    Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.

    Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
    We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
    - AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
    - OUTSOURCING (BPO/SSC/CC)
    - IT & C (C++, C#, .NET, Java, Linux etc)
    - FMCG (sales & purchasing positions; all levels)
    - PHARMA (all levels)

    Requirements

    — English – advanced level, verbal & written;
    — German - advanced level, verbal & written;
    — Accurately enter data in ERP System on the order > contract > billing > payment lifecycle;
    — Outstanding verbal and written communication skills and the ability to prioritize and multi-task;
    — Responsible, well organized, thorough, proactive, ability to manage own time effectively;
    — Ability to work as part of a team or alone;
    — Data literacy: competence in finding, manipulating, managing, and interpreting data;
    — Excellent knowledge of MSOffice applications;
    — Strong ability to effectively collect, while maintaining good relationships with customers.

    Responsibilities

    — Create and maintain customer cards with their physical and financial details;
    — Create contracts, amend existing contracts, perform quality check on contracts before activation;
    — Create quotes and orders with relevant equipment/labour/services;
    — Evaluate credit worthiness, establish deposit and autopay requirements;
    — Perform recurring billing, sales order billing, service billing, adhere to specific customer billing needs;
    — Liaise with Ops, Sales, Engineers, Finance, subcontractors etc for chasing backup documents;
    — Distribute invoices through the agreed contractual methods (email, post, portal etc), ensure customer approvals are received and cash collected;
    — Apply cash receipts, research and reconcile payments or unapplied cash receipts, work with AR/Finance on non-standard accounts;
    — Process AR subledger transactions through the system: credits, reinvoices, refunds, buyouts, write offs, adjustments etc and ensure proper authorization;
    — Expedite timely payment via phone, e-mail or collection letters, create plans for aging reduction and negotiate payment plans;
    — Respond to client inquiries regarding AR status like invoicing, contracts, orders, past due accounts etc.;
    — Resolve customer disputes, determine root cause and work with the customer or internal business;
    — owner to resolve the issue that is preventing payment;
    — Perform timely execution of month end closing procedures;
    — Evaluate and update billing AR and Finance processes and procedures;
    — Device management (Audio; Visuals);
    — Meet department-standard metrics while maintaining high quality performance;
    — Work in cooperation with AR, Finance, Sales, Operations and other departments to ensure quality customer service is provided.

    Other info

    Only the eligible candidates will be contacted. Thank you for your interest!