CUSTOMER SUCCES MANAGER, Location: Bucharest
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Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.
Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
- AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
- OUTSOURCING (BPO/SSC/CC)
- IT & C (C++, C#, .NET, Java, Linux etc)
- FMCG (sales & purchasing positions; all levels)
- PHARMA (all levels)
Background in Technology Services;
Performed work within the relevant technology realm in a project or Managed Service delivery capacity previously;
Understands the implication of change though the implementation of technology to the business;
Strong structural work methods, multitasking and time management skills;
Excellent problem solving and assertive consultative skills;
Excellent project management skills;
Demonstrated experience in business process analysis;
Confident individual that’s highly motivated and results oriented;
Experience in Service Delivery Management;
Ability to converse with senior customer stakeholders;
Desire to work in fast-paced, challenging environment;
Excellent communications skills with the ability to manage challenging conversations in a professional manner;
Listening to customers, probing for business process pains and opportunities, in an effort to meet or exceed their expectations;
Good presentation skills;
You have a passion for technology and see cloud technologies as a challenge;
Active listener and effective communicator;
Ability to prioritize and demonstrate relentless discipline in achieving goals;
Proven ability to influence others and lead customer engagements;
Strong ownership, bias for action and willingness to role-up your sleeves.
You will conduct business reviews with your customer stakeholders providing insight on; Microsoft / AWS Service usage and opportunities for spend optimization, new features or capabilities released within the technologies supported which could enable a goal within the customer business;
You will provide escalation management for Critical and Major customer Incidents and Service Requests keeping your customer up-to-date on resolution progress;
You will complete Root Cause Analysis of Critical and Major Incidents raised by customer to optimize experience for customer, or partners;
You will provide technical and systems management advisory services. Providing skills transfer and customer readiness through the remote delivery of workshops, training events, and so forth;
You will equip yourself and maintain up to date working knowledge of the technologies supported by Cloud Managed Services;
You will be responsible for Drive and accelerate spend adoption through advising customers on best practices for using the company's solutions or Microsoft/AWS solutions;
You will relay market needs and requirements back to internal teams for future Service and Solution development;
You will mentor team members and assist them with their professional development;
You will understand the information available from other teams to provide input to Account Business Plans to position the company's Services and Solutions;
You will provide thought leadership in highly complex projects/programs throughout the pre-sales and initial planning process;
You will possess a detailed understanding of the end-to-end onboarding process for Cloud Managed Services customers.
Only the eligible candidates will be contacted. Thank you for your interest!