CUSTOMER SUCCES MANAGER, Location: Bucharest

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Angajator: SalesConsulting
Domeniu:
  • IT Software
  • Management - Consultanta
  • Tip job: full-time
    Nivel job: peste 5 ani experienta
    Orase:
  • BUCURESTI
  • Job la nivel national
    Actualizat la: 08.07.2020
    Scurta descriere a companiei

    Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.

    Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
    We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
    - AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
    - OUTSOURCING (BPO/SSC/CC)
    - IT & C (C++, C#, .NET, Java, Linux etc)
    - FMCG (sales & purchasing positions; all levels)
    - PHARMA (all levels)

    Cerinte

    Background in Technology Services;
    Performed work within the relevant technology realm in a project or Managed Service delivery capacity previously;
    Understands the implication of change though the implementation of technology to the business;
    Strong structural work methods, multitasking and time management skills;
    Excellent problem solving and assertive consultative skills;
    Excellent project management skills;
    Demonstrated experience in business process analysis;
    Confident individual that’s highly motivated and results oriented;
    Experience in Service Delivery Management;
    Ability to converse with senior customer stakeholders;
    Desire to work in fast-paced, challenging environment;
    Excellent communications skills with the ability to manage challenging conversations in a professional manner;
    Listening to customers, probing for business process pains and opportunities, in an effort to meet or exceed their expectations;
    Methodical Approach;
    Good presentation skills;
    You have a passion for technology and see cloud technologies as a challenge;
    Active listener and effective communicator;
    Ability to prioritize and demonstrate relentless discipline in achieving goals;
    Proven ability to influence others and lead customer engagements;
    Strong ownership, bias for action and willingness to role-up your sleeves.

    Responsabilitati

    You will conduct business reviews with your customer stakeholders providing insight on; Microsoft / AWS Service usage and opportunities for spend optimization, new features or capabilities released within the technologies supported which could enable a goal within the customer business;
    You will provide escalation management for Critical and Major customer Incidents and Service Requests keeping your customer up-to-date on resolution progress;
    You will complete Root Cause Analysis of Critical and Major Incidents raised by customer to optimize experience for customer, or partners;
    You will provide technical and systems management advisory services. Providing skills transfer and customer readiness through the remote delivery of workshops, training events, and so forth;
    You will equip yourself and maintain up to date working knowledge of the technologies supported by Cloud Managed Services;
    You will be responsible for Drive and accelerate spend adoption through advising customers on best practices for using the company's solutions or Microsoft/AWS solutions;
    You will relay market needs and requirements back to internal teams for future Service and Solution development;
    You will mentor team members and assist them with their professional development;
    You will understand the information available from other teams to provide input to Account Business Plans to position the company's Services and Solutions;
    You will provide thought leadership in highly complex projects/programs throughout the pre-sales and initial planning process;
    You will possess a detailed understanding of the end-to-end onboarding process for Cloud Managed Services customers.

    Alte informatii

    Only the eligible candidates will be contacted. Thank you for your interest!