Advanced English speaker? Come and join us!

Employer: Cloud Innovations
Domain:
  • Customer Support - Client Service
  • Administrative Assistance
  • Telecommunication
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 29.05.2020
    Short company description

    Cloud Innovations is a talented team of SEO and online marketing experts. We offer our clients services in search engine optimization, PPC, email delivery, ad networks and affiliation, and media buying. With twelve years of experience creating complex marketing strategies for a variety of successful businesses, we have become one of the elite online marketing firms in the world. Based in Singapore, Cloud currently operates from offices in Asia, Europe, and America, with business partners located in all corners of the globe.

    Our mission is to develop marketing tools and analytics solutions for better, more effective marketing. The key to our success from the outset has been our long-range approach. We stay in close contact with our clients and constantly follow up on the results of our initiatives, tweaking as we go. This strategy helps our clients make lasting improvements to their website performance. Step one with every new business partner is to establish the long term goals and to implement strategies that will continue to have positive effects on website traffic and bottom line returns way down the road.

    Requirements

    Minimum 1 year of experience preferred
    Native or near-native English speaker
    Ability to work on own initiative but also as part of a team
    Ability to present sound and well-reasoned arguments to convince others. A creative and collaborative approach to problem solving and decision making
    Nice to have: Experience of working within a complaints process of several stages & Understanding/ experience with chargebacks and dispute

    Responsibilities

    We are looking for a new colleague for complaint departament who will:
    Be responsible for investigation, resolution and reporting of all customer related complaints.
    Manage complaints in accordance with the complaints policy.
    Escalate all unresolved complaints to the Complaint Manager
    Monitor all complaints ensuring they have minimal financial impact
    Analyze customer complaints, suggestions and compliments to identify trends and lessons learnt to be used to continuously improve services.

    Other info

    Attractive salary package
    Flexible work time
    A place where you can express your opinions and improve your knowledge base daily
    Great working environment