1st Level Support Engineer in Telecommunications with English & Spanish

Angajator: VON Consulting SRL
  • IT Software
  • Telecomunicatii
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
  • Actualizat la: 19.01.2021
    Scurta descriere a companiei

    VON Consulting is an HR Consultancy company, providing solutions and services in the following areas: recruitment and executive search, personnel leasing, payroll, administration and training.


    - Minimum 3 months experience in Telecommunications field
    - Availability to work in shifts (day and night);
    - English advanced knowledge;
    - Spanish basic knowledge;
    - Education: Degree in Technical field would be a plus (Electrical Engineering/Telecommunication Engineering/Computer science or equivalent);


    - Network surveillance, 1st level restoration and preventative maintenance, troubleshooting and fault analysis Is responsible of alarm monitoring in IT/Telecom networks;
    - Works with the application for trouble ticket management
    - Handles from reception/creation until closure of the Trouble Tickets and Service Requests from customer and assure the time restoration within SLA. Takes the proper measures (for example functional escalation or participation to work conferences) in order to ensure closing in a correct manner their assignments (tickets/ requests/ orders/ files).
    - Correctly assigns tickets to the right group, following processes and procedures specific for each project;
    - Follows-up on incidents registered but not solved, escalated but not closed; Follow-up on incidents, registered but not solved, escalated to next level support.
    - Works with the applications for trouble ticket management and other specific project’s tools
    - Coordinates and plans the field organization resources in order of solving the issues occurred in IT/Telecom systems; Offers support to the field engineers during their actions (by phone and e-mail)
    - Works independently and guides the team to keep the competence and skills up to date
    - Solves standard issues based on the existing procedures and continuously improve them
    - Provides optimal IT/ Telecom network performance in accordance with SLA and KPI agreed with the customer;
    - Controls and manages complex technical situations/projects in a calm and professional manne