IT Helpdesk Agent - Italian

Company Description

Bosch Service Solutions, a global provider of business process outsourcing services, develops integrated and innovative service solutions. The site in Timisoara, that became part of Bosch Group in 2007, operates in two fields: Business Services and Shared Services.
Business Services: Forward-looking solution concepts for complex services: As specialists for service design with cross industry experience, we take care of business processes for our customers.
Shared Services: Intelligent service solutions from a single source: As an internal service provider, we support Bosch departments such as Finance & Accounting, Purchasing and IT tech support by pooling transactional  and administrative tasks.

• Excellent knowledge (oral and written) of English and Italian language;
• Ability of cross-functional thinking;
• Customer service and solution-oriented person;
• Ability to work under pressure;
• High degree of self-motivation;
• Outstanding communication skills and teamwork capacity.

#LikeABosch Benefits:

• Flexible benefits - On top of your salary, we offer you a monthly budget via your benefit account, which can be used according to your preferences;
• The 13-th salary;
• Meal tickets;
• Relocation package;
• Referral bonuses - We encourage you to refer new candidates to us, and we will honor you with an attractive bonus.
• Language courses - We invite you to learn new languages in your free time and get a discount of up to 600 Ron/module.
• Life events celebration - Your family is growing while working at Bosch? We congratulate your new born with a 1000 Euro bonus;
• Growing number of vacation days - Work-life balance is essential for us, therefore we offer you 1 more day of vacation for every 2 years you spend in Bosch;
• Home office - If you want to work a few days per month from home;
• Health and sport benefits - Because your health is a priority to us;
• Various discounts to our partners;
• Inspiring working conditions;
• Diversity and multicultural mindset.

• 1st level IT support for a global team;
• Collect, document and handle orders, inquiries, mal-functions and problems;
• Handle technical and user-specific questions;
• Identify problems, fault analysis and problem solving;
• Documentation and presentation of new solutions;
• The program includes nightshtifts.