Order Management Specialist
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Angajator: | Vodafone Intelligent Solutions (_VOIS) |
Domeniu: |
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Tip job: | full-time |
Nivel job: | 1 - 5 ani experienta |
Orase: |
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Actualizat la: | 13.08.2020 |
Remote work: | On-site |
_VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 6 locations: Albania, Egypt, Hungary, India, Romania, and the UK.
Over 26,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Care, Business Intelligence Services, HR, Finance, Supply Chain, HR Operations, and many more. Established in 2006, _VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.
_VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create positive impact for themselves and society. We do not discriminate based upon age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, and national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.
We need a colleague that has outstanding customer experience and is able to coordinate multiple work streams. Italian/Spanish/French/German on an intermediate level would be a plus.
Are you ready to know how Vodafone connects the world?
We will teach you the foundations of fixed networks and you will contribute to an ever-growing digital society.
For this we prepared an induction process to help you accommodate to the role and to boost your performance with trainings recognized worldwide.
Raising official orders towards international suppliers and ensuring that the created Purchase orders and the order forms contain correct technical details of the service that will be delivered;
Technical checks at delivery stage (location check, patching, prebuild check, router staging, ports status, VLAN check)
Active participation on the installation call with the IP and field engineers, ensuring the circuit is correctly identified and connected to the equipment;
Proactive communication towards internal stakeholders including Customer Delivery Managers for Major Deals.
Daily and weekly reporting updates within the relevant systems in order to enable the kick-off of billing towards the customer.
Stakeholder management: coordination of all the teams involved in the delivery : Field engineers, Carriers, Data & Voice engineers, Global Order Desk, Global Ordering Offshore, NCR;
Project coordination: act as SPOC for the delivery, installation, activation of multiple sites for the same customer
Sounds like the perfect job? We’ve got even more to offer:
Work from Home – You can get to work remotely from anywhere you choose – 2 days per week
Medical and dental services
Life insurance
Dedicated employee phone subscription
Special discounts for gyms and retailers
Annual Company Bonus
Ongoing Education
You get to work with tried and trusted web-technology
Getting in on the ground floor of an technology changing company
Flexible Vacation
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