Microsoft Advanced Threat Protection Engineer

Employer: Microsoft
Domain:
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 06.06.2020
    Short company description

    It’s a time of exciting change and new thinking at Microsoft. We’re focused on improving the day-to-day lives of our customers, delivering meaningful impact through ground-breaking technology and providing a truly unified experience.

    Through incredible services like OneDrive and Xbox Live powering a Mobile First, Cloud First world, we deliver a positive blend of work and play across different devices, locations and users. Across digital life, we’re reinventing productivity.

    In order to fuel this change, we need people prepared to challenge convention, question the status quo and collaborate with likeminded individuals that don’t fear failure but see it as a necessary step toward making a mark on the world.

    If shaping a better, more exciting future is what motivates you, you’ll be in good company.

    Find out more about Jobs at Microsoft Romania and apply.

    Requirements

    This is an external staff position. Your employer will be a third-party supplier, in service for Microsoft.



    The FastTrack ATP team is looking for a thoughtful, analytical and highly energized FastTrack Engineer to join a new team that will be responsible for delivering onboarding ATP.

    The FastTrack Engineer should be a recognized technical expert who is interested in running complex operations across multiple countries, interested in coaching and mentoring others, able to analyze complex technical and non-technical data to understand challenges and opportunities and to drive results through their impact on others.  

    The FastTrack Engineer is also responsible for the technical aspects of onboarding customers which includes providing proactive guidance and remediation assistance. 

    The FastTrack Engineer will have to work with ATP customers, assess their environment, network and software to identify the actions needed for a smooth and quick Onboarding of ATP, to define and execute a remediation plan together with the customer’s security staff as well as coach and mentor other FastTrack engineers on assisting Microsoft customers. You are responsible for executing the delivery of the customer Onboarding Experience for ATP while utilizing the company’s IP and assets across partners, Microsoft Enterprise services engineering and support teams.

     

     

    Your key business metrics will be:

    Customer Onboarding Satisfaction
    Reducing timecost to Onboard
    Active Usage Growth
    Reducing reactive support incidents

    Successful Candidate Competencies:

     

    English proficiency level is mandatory, Italian/German/Spanish or French are an advantage.
    Excellent customer service / relationship skills. Ability to create, reinforce, motivate and guide customers and partners
    Customer and Partner Focus: proven experience driving business impact based on a deep understanding of customer and partner needs
    Superior, proven problem-solving ability ranging from conceptualization to implementation as well as strong troubleshooting skills
    Strong communication, mentoring and training delivery skills are required. Ability to provide clear, concise feedback
    Proven ability to drive technical improvements: Ability to think “out of the box” and innovate
    Cross site collaboration skills - exceptional collaborator on complex multi-faceted programs across multiple groups with varying priorities
    Ability to enhance the technical expertise of peers via the development of product training and team content development/delivery.
    Ability to apply technology to improve existing products and systems at customer level as well as internally
    Ability to provide guidance to expedite resolution and increase customer satisfaction.
    Ability to actively participate in team support and development by proposing and implementing solutions
    Dealing very effectively with ambiguity. Applicants must be comfortable with ambiguity while striving for clarity with the personal desire and initiative to drive proactive business impacting change and clarity
     

    Qualifications Recommended: 

    The ideal candidate will have a two-year degree or the equivalent in work experience and preferably 3 years’ Customer Support and / or security experience. The successful candidate will have the ability to communicate effectively with corporate customers, possess an understanding of the Onboarding process and demonstrate a vision for the future of Microsoft ATP solution. Candidate should also have excellent customer service skills, good oral and written communication skills, proven ability to handle difficult and sensitive situations involving the most critical and politically charged customer situations.

     

    Minimum Experience:

    A minimum of 1 year of hands-on experience deploying, configuring and administering security solutions, ideally MDATP/OATP in large organizations of more than 1,000 managed devices/users, covering the following areas
    MDATP
    Enable the Microsoft Defender ATP service by deploying an ATP agent profile using an onboard endpoint.
    Set Microsoft Defender ATP configuration profiles (including endpoint protection and device restriction).
    Set Security Center settings to personalize how Microsoft Defender ATP addresses the customer needs.
    Simulations and tutorials (like practice scenarios, fake malware, and automated investigations).
    Reporting and threat analytics.
    OATP
    Safe Links.
    Safe Attachments.
    Anti-phishing policies.
    Configuring automation, investigation, and response.
    Using Attack Simulator.
    Reporting and threat analytics.
    Microsoft system center configuration manager (SCCM)
    Microsoft Intune device management (Intune)
    Exchange Online

    Responsibilities

    Your specific responsibilities will include:

     

    Execute, manage and lead a set of ATP customers and partners through the Onboarding technical process.
    Maintain strong working knowledge of the Service, take ownership for Service improvement.
    Manage customer and partner Onboarding programs within expected timeframes while continually driving increased effectiveness and thus reducing costs.
    Share knowledge with others through solution documents, contribute to social media, engage in technical communities.
    Identify and drive technical improvements to the services or processes that will materially improve the quality of the services provided.
    Drive development by delivering training and mentoring.
    Monitor and enhance the technical performance of the team in the areas of products, customer satisfaction, technical development, as well as enhance quality and provide feedback

    Other info

    Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 



    Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.