Customer Care in Slovenian (Work at Home)

Angajator: SYKES
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • Job la nivel national
    Actualizat la: 30.05.2020
    Scurta descriere a companiei

    Cerinte

    SYKES Cluj-Napoca is looking for a problem-solver!
    We are a multinational company with headquarters in the US, accommodating a dynamic environment with people from all over the globe (native speakers included). We teamed up with world’s most known brands to help them keep their strong reputation among customers.
    Your main responsibility will be to answer enquires coming from end users via phone, e-mail, chats or forums

    Responsabilitati

    YOUR DAILY TASKS:
    • Respond efficiently and effectively to all customers’ enquiries within given timescales
    • Develop and maintain a full technical knowledge of the client’s products and services
    • Deal with all correspondence as requested/required
    • Accurately log all calls and in line with procedures
    • Responsibly maintain and update all job-related administrative forms
    • Be able to recognize when a problem/query should be transferred to another department or a more senior member of staff

    Alte informatii

    REQUIRED SKILLS AND EXPERIENCE:
    • Proficiency in Slovenian
    • Previous experience in Customer Service preferred
    • Impeccable communication skills
    • A calm, cool and level-headed attitude in every situation
    • Excellent self-organizing skills
    • A pro-active approach and willingness to work on own initiative
    • Ability to work under pressure, in order to achieve deadlines and KPI’s
    • Ability to adapt to a continuously changing environment and procedures
    • Knowledge of Microsoft Office Pack (Word, Excel)

    OUR BENEFITS PACKAGE:
    • Professional technical training (paid);
    • Soft skills trainings available to attend as desired
    • Monthly performance-based bonuses;
    • 15 RON/day meal tickets;
    • Private medical insurance;
    • A well-defined career path with many opportunities to grow in different directions;
    • Exposure to a multicultural and multilingual environment (from Romania we offer support in 20 + languages on a global level);
    • A modern, dynamic and friendly working environment;