Consilier clienti back-office - CRAIOVA

Angajator: TELUS International
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: Student/Absolvent
    Orase:
  • Craiova
  • Actualizat la: 05.06.2020
    Scurta descriere a companiei

    TELUS International focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost 50,000 team members as well as delivery centers across North and Central America, Europe and Asia, TELUS International empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first.

    The company's solutions cover customer experience, digital transformation, content moderation, IT lifecycle, advisory and digital consulting, risk management, and back-office support. Fueling all stages of company growth, TELUS International partners with some of the world’s most disruptive brands from fast-growing tech, financial services and fintech, games, travel and hospitality, and healthcare industries.

    The company serves clients in over 50 languages. TELUS holds a ~63% interest in TELUS International with Baring Private Equity Asia and Competence Call Center management holding the remaining ~33% and ~3%, respectively. Learn more at: telusinternational.com”

    Cerinte

    Trimite-ne CVul daca ai:

    - Capacitate foarte buna de comunicare si relationare
    - Rapiditate in actiune, personalitate energica, gandire pozitiva, amabilitate si eficienta
    - Capacitatea de a lucra in echipa
    - Experienta in domeniul de call center (este un avantaj)
    - Disponibilitate de lucru part-time sau full-time (contract de lucru pe durata nedeterminata)

    Responsabilitati

    Responsabilitati:

    - Interactionarea in mod curent cu clientii prin e-mail sau telefon
    - Promovarea produselor si serviciilor
    - Asigurarea intelegerii corecte de catre client a informatiilor despre produse si oferire de informatii suplimentare despre respectivele produse
    - Ascultarea atenta a nevoilor clientului, intelegerea nevoilor si empatizarea cu acestea
    - Pastrarea confidentialitatii informatiilor

    Alte informatii

    Oferta (bonusuri, beneficii):

    Mediu de lucru pozitiv - ne pasa de bunastarea colegilor nostri, investim in dezvoltarea lor, incurajam distractia si team building-urile
    Proiecte comunitare - vom rula evenimente pe tot parcursul anului
    Asigurare medicala privata
    Tichete de masa
    Decontarea transportului in comun si a abonamentului la sala de fitness (dupa finalizarea perioadei de proba)
    Reduceri speciale oferite de partenerii nostri din diferite industrii (Banking, Telecom, Gym & Fitness)