Customer care advisor with French

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Employer: Michelin Romania
Domain:
  • Accounting - Finance
  • Customer Support - Client Service
  • Administrative Assistance
    • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
    • Updated at: 30.06.2020
    Remote work: On-site

    As Customer care advisor with French you will be part of a dynamic team in which team spirit, engagement and nice atmosphere are going hand in hand. You will join one world class company where you will have the opportunity to develop your career. What will you do?

    • Processing invoicing rejections and issuing manual invoices in the internal system, respecting legal, fiscal and customs standards - using available documentation;
    • In collaboration with Key Users and Manager, identify and address billing issues;
    • Apply internal control rules (archiving, control checks, etc.);
    • Challenge and review billing flows, ensuring tax / legal compliance;
    • Provide quality service and professional support for customers with questions or issues regarding Michelin's products and services through various channels (telephone and email);
    •  Respond to inquiries from clients: understand their requirements / requests , assess their needs, address solutions upon the case;
    •  Manage the continuity of service of its perimeter (respect to polyvalence, permanence, formalization and documentation of activities);
     What will you bring to the team?
    • Excellent communication (both written and oral);
    • Fluency in English and French (at least B2 level);
    • Economics background is a plus;
    • Attention to details and focus on results;
    • Ability to learn/to adapt to new processes;
    • A good team worker and a customer-oriented approach.

    What we offer:

    • Flexible work schedule and the possibility to work from home;
    • Meal vouchers and lunch discount;
    • Private medical and dental subscription;
    • Gym subscription at a preferential price;
    • Book subscription for booklovers;
    • Massage subscription at a preferential price;
    • Partial contribution to retirement pension - third pillar;
    • Partial deduction of vacation and public transport costs;
    • Employee discounts and financial aids;
    • Free fruit, water and coffee at the office;
    • A multicultural environment based on Respect for our people;
    • A multinational structure where you can start building your career.

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