CEM Engineer

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We are looking for a CEM Engineer for our client, a global provider of information and communications technology (ICT) infrastructure and smart devices.

You have the chance to join a team of enthusiastic people who want to build a strong connected, well instructed and customer focused team that will handle customer service requests from all Europe.

Requirements:

Familiar with CS, PS, IMS Core Network, NE, signaling flow. Able to do service troubleshooting;
Master the shell language, be familiar with the Linux/Unix system, and be able to compile simple shell scripts;
Have a good command of the SQL language. Have general knowledge of mainstream databases in the industry, such as Oracle, SybaseIQ, and Postgres;
Understand big data and be familiar with Hadoop open-source components. Be familiar with big data databases, such as Impala, Hive, and HBase, and the Yarn and MR mechanisms;
English Speaking, strong communication skills;
Able to work overnight.

Responsibilities:

Perform daily inspection to proactively find and resolve problems;
Assist the frontline in outputting reports such as the HCT report every week, check the hardware health report and system performance report, find risks before problems occurring;
Familiar with the relationships between platform components and the service and data processes of the platform.
Locates and resolves major problems of the platform and database.
Responsible for customer communication and team skill improvement;

Benefits:
Motivational salary package;
Opportunity to get certifications (HCNA, HCNP, HCIE);
Life time learning environment and tools;
Great amount of Product Documentation;
Access to a unified Knowledge Base where you can find technical cases encountered by all our engineers around the world;
Opportunity to contribute to this Knowledge base and be part of a growing Engineers community;
Opportunity to go abroad on business trips;
A great office, a friendly atmosphere and a multinational environment.