Network Engineer 1st Line Fixed with German

This job is no longer active!

View all jobs Vodafone Intelligent Solutions (_VOIS) active


View all jobs Network Engineer 1st Line Fixed with German active on Hipo.ro

View all jobs Telecommunication active on Hipo.ro


Employer: Vodafone Intelligent Solutions (_VOIS)
Domain:
  • Telecommunication
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 02.09.2021
    Remote work: On-site
    Short company description

    _VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 6 locations: Albania, Egypt, Hungary, India, Romania, and the UK.

    Over 26,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Care, Business Intelligence Services, HR, Finance, Supply Chain, HR Operations, and many more. Established in 2006, _VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

    _VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create positive impact for themselves and society. We do not discriminate based upon age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, and national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.

    Requirements

    • Knowledge of telecommunication services, networks and technologies (GSM, UMTS, LTE, IP, PDH, SDH, DWDM);
    • Capable to understand and to work with different Windows applications (WEB - based);
    • Good communication skills;
    • Team working oriented;
    • Gained an IT qualification e.g CCNA (or working towards);
    • Ideally previous work experience within a busy customer service centre in a Telecoms, Data Centre or IT;
    • Good knowledge of English and German;
    • Technical university degree or student to: faculty of Electronics, Telecommunications, Information Technology;
    • Nice to have: 1-2 years of experience in Operations and Maintenance activities.

    Responsibilities

    With these activities you will have a great impact on our business:
    • 24h/7days monitoring of the Vodafone Germany RAN/Fixed Network, using umbrella fault management systems and specific NMS’s;
    • Providing Incident management and technical resolution of 1st line network related faults and timely escalation to 2nd line when required
    • Dispatches field engineers and contractors, in case of incidents that need local support and follow up the issue until it is solved;
    • End to end Incident Management throughout the Incident lifecycle;
    • Provides notifications related to network outages to the management team and trigger the Incident Manager to coordinate the activities in case of outages;
    • Participates at internal and external training sessions in order to permanently improve his/her technical skills;
    • Delivery of a world class customer service experience
    • Create and submit knowledge article to increase 1st time fix rates;
    • Maintain & update NOC processes and procedures;
    • Ensuring faults are escalated and resolved within the customer contracted Service Level;
    • Providing Incident management and technical resolution of 1st line network related faults and timely escalation to 2nd line when required;
    • Maintaining and updating the fault management systems throughout the Incident lifecycle

    Other info

    Sounds like the perfect job? We’ve got even more to offer:
    • In this pandemic period we have 100% work from home for your safety. After this pandemic period we have 2 days work from home per week!
    • Medical and dental services
    • Life insurance
    • Dedicated employee phone subscription
    • Special discounts for gyms and retailers
    • Annual Company Bonus
    • Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
    • You get to work with tried and trusted web-technology
    • Getting in on the ground floor of and technology changing company
    • Flexible Vacation – Take time off when you need it, we trust you!
    #_VOIS

    Job-uri similare care te-ar putea interesa:

    Aplica fara CV
    BUCURESTI, Ilfov, Popesti Leordeni,

    Aplica fara CV
    7000 RON NET / luna
    BUCURESTI, Job national

    Aplica fara CV
    BUCURESTI,

    Vezi job-uri similare (32)