SAP ISU CRM

Employer: Wipro Technologies
Domain:
  • Customer Support - Client Service
  • IT Software
  • Sales
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Cluj Napoca
  • Timisoara
  • Updated at: 05.06.2020
    Short company description

    In Romania, Wipro has development centers in Bucharest and Timisoara and is present since more than 10 years. Today, the company's facilities in Romania serve more than 30 clients in Europe, supported by over 1200 employees. Wipro's clients in Romania span across the retail and consumer goods, healthcare, manufacturing and telecom industries, among others.

    Requirements

    - German native speaker
    - Minimum 5 – 8 Years CRM Sales (and less Marketing)
    - ABAP / ABAP OO experience: 5 - 8 Years.
    - Development Experience Component Workbench (WebUI) 5 – 8 Years
    - Deep GENIL/BOL knowledge
    - Customizing Experience (mostly Sales and general Functions like Organization Model)
    - SAP IS-U Experience 2 – 3 Years
    - SAP BW Interface knowledge
    - JavaScript/HTML Experience market communications by Metering point operator process
    - Should have in- depth experience in Support activities (Incidents, Service Requests and Enhancements)
    - Should have the customer facing experience.
    - Should be able to mine new opportunities and build a custom Function Module with medium complexity program logic.
    - Capability of finding automation opportunities

    Responsibilities

    - Provides support for the customer for SAP IS-U CRM application
    - Interacts effectively with all levels of the organization.
    - Uses research in order to solve technical and customer related issues
    - Handles multiple priorities, communicates task status clearly and meet deadlines
    with minimal supervision.
    - Proves flexibility to travel to customer sites

    Other info

    Role Description

    The primary focus of this position is to support the SAP ISU Workflow application for the customer by providing resolutions to incidents, service requests, and change requests.
    Familiarity with incident management and change management processes in solution manager to carry out support activities would be an added advantage.
    Has worked under pressure in handling a steady load of issues while simultaneously meeting agreed on Service Level Agreements