Junior Operational Trainer (Sibiu)

Employer: Sameday Courier
Domain:
  • Human Resources - Psychology
  • Transport
  • Sales
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • Sibiu
  • Updated at: 06.06.2020
    Short company description

    Am intrat pe piața de curierat din România de peste 12 ani și oferim servicii standardizate și specifice la nivel national.
    Pentru că ne tratăm clienții cu același respect cu care ne-am dori să fim tratați, cerințele lor și timpii de livrare sunt mereu o prioritate pentru noi. Desi in prezent, raportat la termenul de livrare realizat, ne situam in media superioara a pietei de curierat romanesti, pentru anul 2020 ne-am propus sa depasim standardele vest-europene si sa obtinem cel mai bun procent de livrare ‘’on time’, din piata.
    Avem planuri ambițioase care vor viza dezvoltarea accelerată a rețelei și, pentru că ne dorim să fim mereu cu un pas înainte, investim masiv în tehnologie pentru a construi un model de business foarte ușor adaptabil la condițiile pieței și pentru a răspunde rapid nevoilor clienților noștri.

    Requirements

    • Bachelor's degree in related field required (Organization Development, Psychology, Education, Human Resources Development, Counselling, Business Administration);
    • Willingness to travel (60% of the time);
    • Minimum 1-2 years of related professional experience, including a trainer role;
    • Experience in operational courier, distribution, transportation industries would be considered an advantage;
    • Experience in delivering customer excellence training modules is desirable;
    • Open minded; focused on delivering results; Ready to action character;
    • Driving license – B category – is a must.

    Responsibilities

    • Develop and deliver a tailored-made induction program for new employees;
    • Responsible for the on boarding program of the couriers within the central and north part of Romania.
    • Periodical follow-up on their customer interaction and performance;
    • Develop together with Business Line Managers, customized training materials, to deliver customer excellence;
    • Understand business needs and create customized training programs for different levels of the company;
    • Deliver periodic training programs for the customer service;
    • Assess and recommend learning solutions; permanently keep updated with the latest trends
    • Act as coach to local leaders or content multipliers in a “train the trainer” approach, assist the leaders and content owners in the formulation, plan development, methodologies, implementation strategies, and measures to determine the right learning architecture for the targeted audience leading to better performance;
    • Deliver training follow-up sessions on key subjects;
    • Training logistics administration & trainings schedule and training completion tracking.