Service Desk Technician with German and English

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Employer: HELPLINE
Domain:
  • Customer Support - Client Service
  • IT Hardware
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • Timisoara
  • Updated at: 04.07.2020
    Short company description

    HEPLINE Romania is present in Timisoara since 2013 and received in 2019 the 1st prize for High Tech companies on the local market.

    Our main activities:

    Applications Functional Support (40%): Providing user support for standard applications such as SAP, Oracle, Selesforce, Cegid and for client specific applications

    IT Service Desk (40%) : Providing Premium experience in IT support for 250 000 users of Windows, Windows 10, Office and Office 365

    BPO (20%): Externalization of business processes, back office activities within our specialization

    Join and grow with HELPLINE!
    Choose a job that makes sense among our current opportunities.

    Requirements

    - Spoken languages: fluent German and English
    - Aptitude for providing positive customer service, interpersonal skills, listening skills, analytical skills and team spirit.
    - Availability to work in day shifts

    Responsibilities

    Your responsibilities will be:

    -1st level IT support for our Client employees

    -Classic Hardware (PC, monitors, printers)

    -Specific Hardware (cash tills, card printers)

    -Office tools and apps (OS W7, Open office, Gmail)

    -Networking (Lan, Wan)

    -Local applications ()

    -Identifying, handling and solving the requests

    -Identifying and escalation of Massive Incidents

    -Backlog follow-up

    - Demonstrate excellent customer service at all times

    Other info

    What we offer:

    Central building offices with excellent view on the city, top facilities and equipment

    Competitive salary, performance bonus, meal tickets and gift vouchers

    Training opportunities

    Regina Maria medical package

    Extra vacation days

    Massage at the office day

    Fruits on the house