Service Desk Technician with German and English
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HEPLINE Romania is present in Timisoara since 2013 and received in 2019 the 1st prize for High Tech companies on the local market.
Our main activities:
Applications Functional Support (40%): Providing user support for standard applications such as SAP, Oracle, Selesforce, Cegid and for client specific applications
IT Service Desk (40%) : Providing Premium experience in IT support for 250 000 users of Windows, Windows 10, Office and Office 365
BPO (20%): Externalization of business processes, back office activities within our specialization
Join and grow with HELPLINE!
Choose a job that makes sense among our current opportunities.
- Spoken languages: fluent German and English
- Aptitude for providing positive customer service, interpersonal skills, listening skills, analytical skills and team spirit.
- Availability to work in day shifts
Your responsibilities will be:
-1st level IT support for our Client employees
-Classic Hardware (PC, monitors, printers)
-Specific Hardware (cash tills, card printers)
-Office tools and apps (OS W7, Open office, Gmail)
-Networking (Lan, Wan)
-Local applications ()
-Identifying, handling and solving the requests
-Identifying and escalation of Massive Incidents
- Demonstrate excellent customer service at all times
What we offer:
Central building offices with excellent view on the city, top facilities and equipment
Competitive salary, performance bonus, meal tickets and gift vouchers
Regina Maria medical package
Extra vacation days
Massage at the office day
Fruits on the house