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Employer: WNS Global Services
Domain:
  • Quality Control
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 28.05.2020
    Short company description

    WNS Global Services is a recognized leader in business process outsourcing (BPO).

    We deliver value to our customers by bringing operational excellence, deep industry and functional knowledge to critical business processes. Our customers comes from various industries, such us: travel, insurance, financial services, healthcare, manufacturing, distribution and retail.

    We will welcome you in a global team and in a friendly work environment where you can professionally evolve. Looking forward meeting you!

    Requirements

    Company Description

    WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the groups over 44,000+ Professionals serve across 60 delivery centers in 16 countries worldwide.

    About WNS Romania:
    WNS Romania is a leading provider of end-to-end BPM solutions in Europe. We are strategic partner to our clients for delivering a full range of basic to complex business processes.
    We understand European business while maintaining a global context. We have stood by this statement since our inception in 2008.
    Our core capabilities are around German, Italian, Spanish, French, English languages across F&A, Procurement and Customer Service Interaction Services. We have over 11 clients and more than 450 employees across multiple industries like: Insurance, Travel & Leisure, Manufacturing, Market Intelligence, Music & Entertainment and Specialty Minerals.
    We are most admired for our people, partnership approach, performance and domain expertise.
    You will enjoy:

    • Bonuses for your results
    • A great office, a friendly atmosphere and a multinational environment
    • Wide range of development and training options (including soft skills and language courses)
    • Free coffee and fruits to keep you energized but also medical coverage
    • Bookster and Benefits Online for you to enjoy your hobbies
    Qualifications

    o Experience of 3-5 years of OTC
    o Advanced English level (written & spoken)
    o Degree qualification or equivalent experience preferred
    o Experience of working with remote teams across multiple sites
    o Expertise of SAP ERP system
    o Advanced Excel skills, Word and PowerPoint
    o Availability to travel



    Additional Information

    Job Description

    o Understand end to end OTC Global Process Model, including process flows, systems and master data
    o Ensure OTC processes are correctly mapped and updated
    o Identify, propose and support the implementation of process improvements.
    o Issue Global OTC reporting to allow performance analysis and comparison of different regions
    o Identify highly transactional activities that can be automated using SAP batch jobs or RPA
    o Use process documentation tools to ensure processes are correctly documented
    o Execute OTC global reporting to track the level of process compliance and performance of the different regions to identify best practices
    o Promote process governance through implementation of system workflows
    o Propose OTC projects aimed to improve efficiency and standardization

    Responsibilities

    Job Description

    o Understand end to end OTC Global Process Model, including process flows, systems and master data
    o Ensure OTC processes are correctly mapped and updated
    o Identify, propose and support the implementation of process improvements.
    o Issue Global OTC reporting to allow performance analysis and comparison of different regions
    o Identify highly transactional activities that can be automated using SAP batch jobs or RPA
    o Use process documentation tools to ensure processes are correctly documented
    o Execute OTC global reporting to track the level of process compliance and performance of the different regions to identify best practices
    o Promote process governance through implementation of system workflows
    o Propose OTC projects aimed to improve efficiency and standardization