Junior Process Manager

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Employer: InCrys
Domain:
  • IT Software
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • Brasov
  • BUCHAREST
  • Updated at: 28.05.2020
    Short company description

    InCrys is a provider of complete Technology and Consulting Services, founded in 2000. Headquartered in Bucharest, Romania, with offices in London and Rotterdam, we deliver Testing, Application Development Outsourcing, Remote Server Administration, Business Analytics and Optimization (BAO) and Software Packaging services to clients in Western Europe, USA and Canada.

    Requirements

    ▪ Working experience with business processes
    ▪ Good knowledge of ITIL
    ▪ Advanced English and German language knowledge
    ▪ Client-facing and client-oriented communication for efficient allocation of resources involved in changes
    ▪ Good analytical skills

    Responsibilities

    ▪ Coordination of multiple ITIL processes across a bundle of applications within the automotive support industry mainly on the German market
    ▪ Quality audits conducted on operational team activities, ensuring audit readiness
    ▪ Centralisation of documentation within the bundle of applications supported by operational team
    ▪ Define project governance, aligning project resources, establishing project deliverables
    ▪ Identify delivery risks and manage mitigation strategies
    ▪ Manage project scope and set/manage expectations
    ▪ Manage and report on key performance indicators/metrics
    ▪ Understand IT good practice
    ▪ Conduct governance and status reporting both internally and to the client
    ▪ Understand organizational change and politics
    ▪ Keep and share process improvement knowledge