Junior Process Manager

A COLOURFUL GROUP OF PEOPLE PASSIONATE ABOUT TECHNOLOGY & THE WONDERS OF INFORMATION

This is us. A fast-moving team, senior enough to assure effectiveness, but young enough to be flexible and transparent, we started out in 2000 as a privately-owned-and-managed business.

We’re a company with a soul, driven by our values and dedicated to fulfilling our mission to offer world class services, by continuous learning. Our Paladins (just employees in some companies) are empowered to work hard, move up and stand proud.

With active investment in our people's professional development and with the creative-InCrys-touch, we support our clients throughout the project's life cycle, providing end-to-end technology solutions for mission critical systems, products and services.

▪ Working experience with business processes
▪ Good knowledge of ITIL
▪ Advanced English and German language knowledge
▪ Client-facing and client-oriented communication for efficient allocation of resources involved in changes
▪ Good analytical skills

▪ Coordination of multiple ITIL processes across a bundle of applications within the automotive support industry mainly on the German market
▪ Quality audits conducted on operational team activities, ensuring audit readiness
▪ Centralisation of documentation within the bundle of applications supported by operational team
▪ Define project governance, aligning project resources, establishing project deliverables
▪ Identify delivery risks and manage mitigation strategies
▪ Manage project scope and set/manage expectations
▪ Manage and report on key performance indicators/metrics
▪ Understand IT good practice
▪ Conduct governance and status reporting both internally and to the client
▪ Understand organizational change and politics
▪ Keep and share process improvement knowledge