Quality Assurance Associate - FR/PO/GE/IT/TR

Angajator: Wipro Digital Operations and Platforms
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Job la nivel national
    Actualizat la: 05.06.2020
    Scurta descriere a companiei

    Everyday at Wipro Digital Operations and Platforms is challenging and thought-provoking. What is tested is your drive, enthusiasm and initiative. New ideas are appreciated and innovation is encouraged - if you have a suggestion and a plan to take it forward - you will get all the necessary support to transform it into action.

    By applying to this job advertisement, you give us your consent to process your personal details for the purpose of recruitment.

    Cerinte

    - Freshers or 6 months experience in any Quality Review process
    - Advanced level of English and one of the following: French/Polish/German/Italian/Turkish
    - Good working knowledge of computer ., MS-Office (Google sheets will be an added Advantage)
    - Great attention to detail and a results driven approach
    - Ability to work well under pressure
    - Client oriented, flexible, patient
    - Excellent written communication skills
    - Good organizational skills

    For Experienced candidates:
    - Excellent verbal & written communication & presentation skills
    - Good client management skills with eye for detailing, proactively identifying gaps in processes and flag it to internal leadership & client as appropriate
    - Good Interpersonal skills with good problem solving approach
    - Good analytical skills for MIS, number crunching & reporting to internal & external customers
    - Demonstrated Customer Service Skills

    Responsabilitati

    - Review previously adjudicated documents to assess if the reviewer followed business and
    compliance requirements as per the SOP
    - Carry out the detailed assessment of documents that are previously reviewed
    - Identify the gap and structure the feedback
    - Likely has limited exposure with clients and/or company management
    - Moderate level instruction on daily work tasks and detailed instructions on new assignments would be provided
    - Individual contributor as a part of a team, with a focused scope of work
    - Provide Clear and crisp understanding of error made by the reviewer

    Alte informatii

    Benefits:

    Fantastic opportunity to work for one of the biggest brands in the world in a unique work environment
    Great career opportunity with a leading international outsourcing company
    Opportunity of personal development in a multinational working environment
    Competitive salary with attractive set of social benefits
    Relocation package: in case that you are not living in Bucharest, the company will offer you support In order to relocate to our office location
    Access to a variety of benefits available through a flexible package that can be customized depending on each employees’ needs
    Personal and professional development through a variety of training programs (hard/soft skills)
    If this role fits with your professional expectations, we invite you to apply and we will get back to you to discuss more details about the recruitment process.

    However, if you are not interested but you know other people who might be, don't hesitate to suggest them to apply.