MS Automated Operations Engineer with Italian

Randstad este lider global în recrutare și gestionare de personal. Încă din 2016, suntem prezenți pe piața din România, în București și în Slatina. Având un număr de peste 130 de consultanți, peste 300 de clienți activi și minim 3000 de angajări pe an, contribuim la evoluția pieței muncii din România și ne apropiem de obiectivul nostru global de a impacta pozitiv viața profesională a oamenilor care au nevoie de un loc de muncă până în 2030.

• Knowledge in Telecom Networks, network elements and telecom services (Previews work experience in CORE Circuit Switch/Packet Switch is a plus);
• 24x7 SPOC for Front Office technical excellence;
• Coordinate, support, manage and execute 1st Level proactive and reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels;
• Coordinate, support, manage and execute 1st Level troubleshooting activities;
• Constitutes first point of contact for specific software and hardware solutions delivered to customers;
• Opens and check the quality customer trouble tickets and to receive orders request, in various types of applications;
• Must assure the detection of any events related to specific services performance or quality provided to the customer, to report them and act accordingly, in order to correct them;
• Initiate functional escalation of incidents.

• Network surveillance, 1st level restoration, and preventative maintenance, troubleshooting and fault analysis Is responsible for alarm monitoring in IT/Telecom networks;
• Works with the application for trouble ticket management;
• Handles from reception/creation until the closure of the Trouble Tickets and Service Requests from customers and assure the time restoration within SLA. Takes the proper measures (for example functional escalation or participation to work conferences) to ensure closing in a correct manner their assignments (tickets/ requests/ orders/ files);
• Correctly assigns tickets to the right group, following processes and procedures specific for each project;
• Follows-up on incidents registered but not solved, escalated but not closed; Follow-up on incidents, registered but not solved, escalated to next level support;
• Works with the applications for trouble ticket management and other specific project’s tools;
• Coordinates and plans the field organization resources in order of solving the issues occurred in IT/Telecom systems; Offers support to the field engineers during their actions (by phone and e-mail);
• Works independently and guides the team to keep the competence and skills up to date;
• Solves standard issues based on the existing procedures and continuously improve them;
• Provides optimal IT/ Telecom network performance in accordance with SLA and KPI agreed with the customer;
• Controls and manages complex technical situations/projects in a calm and professional manner;

Program:
Monday - Sunday , 24/7;
Shifts - 11h de lucru + 30 minute pauză de masă;
4 zile de activitate cu 4 libere