Native German Speaker - Customer Service Agent
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Located in the bustling city of Bucharest,
Blue Chameleon Tech is a hub of international marketing and tech enterprise.
Mandatory – Native German SpeakerResponsibilities
• Provides excellent customer service assistance to casino clients via chat and email.
• Answers inquiries by clarifying desired information; researching, locating, and providing information.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Fulfills requests by clarifying desired information; completing transactions; escalating requests to the relevant departments
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Able to handle stressful situations
• Involves management during an escalated customer issue when necessary to satisfactorily resolve the customer’s concern.
• Able to work on shifting schedules (morning 6 am – 2 pm, mid 2 pm – 10 pm, and night shifts 10 pm – 6 am)
• Able to work as part of a team
• Efficiently works together with the team in reaching the personal, team and department Key Performance Indicators (KPIs) set every month based on the Service Level Agreement (SLA)
• Communicates with management about errors with system/website issues.
• Performs other duties as assigned.
• Will be directly reporting to the Team Leader.