Native German Speaker - Customer Service Agent

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Employer: Blue Chameleon Tech
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 06.05.2020
    Remote work: On-site
    Short company description

    Located in the bustling city of Bucharest,
    Blue Chameleon Tech is a hub of international marketing and tech enterprise.

    Requirements

    Mandatory – Native German Speaker

    Responsibilities

    • Provides excellent customer service assistance to casino clients via chat and email.
    • Answers inquiries by clarifying desired information; researching, locating, and providing information.
    • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
    • Fulfills requests by clarifying desired information; completing transactions; escalating requests to the relevant departments
    • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
    • Able to handle stressful situations
    • Involves management during an escalated customer issue when necessary to satisfactorily resolve the customer’s concern.
    • Able to work on shifting schedules (morning 6 am – 2 pm, mid 2 pm – 10 pm, and night shifts 10 pm – 6 am)
    • Able to work as part of a team
    • Efficiently works together with the team in reaching the personal, team and department Key Performance Indicators (KPIs) set every month based on the Service Level Agreement (SLA)
    • Communicates with management about errors with system/website issues.
    • Performs other duties as assigned.
    • Will be directly reporting to the Team Leader.

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