Customer Care in Bulgarian (Cluj-Napoca)

Employer: SYKES
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • Cluj Napoca
  • Updated at: 06.06.2020
    Short company description

    Requirements

    Proficiency in Bulgarian
    Previous experience in Customer Service preferred
    Impeccable communication skills
    A calm, cool and level-headed attitude in every situation
    Excellent self-organizing skills
    A pro-active approach and willingness to work on own initiative
    Ability to work under pressure, in order to achieve deadlines and KPI’s
    Ability to adapt to a continuously changing environment and procedures
    Knowledge of Microsoft Office Pack (Word, Excel)

    Responsibilities

    Respond efficiently and effectively to all customers’ enquiries within given timescales
    Develop and maintain a full technical knowledge of the client’s products and services
    Deal with all correspondence as requested/required
    Accurately log all calls and in line with procedures
    Responsibly maintain and update all job-related administrative forms
    Be able to recognize when a problem/query should be transferred to another department or a more senior member of staff

    Other info

    OUR BENEFITS PACKAGE:
    Paid professional technical training
    Monthly performance-based bonuses
    15 RON/day meal tickets
    Private medical insurance
    Various discounts for restaurants, travelling etc.
    A well-defined career path with many opportunities to grow in different directions

    We are a multinational company with headquarters in the US, accommodating a dynamic environment with people from all over the globe (native speakers included). We teamed up with world’s most known brands to help them keep their strong reputation among customers.