TV Operations First Line Engineer

_VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 6 locations: Albania, Egypt, Hungary, India, Romania, and the UK.

Over 26,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Care, Business Intelligence Services, HR, Finance, Supply Chain, HR Operations, and many more. Established in 2006, _VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

_VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create positive impact for themselves and society. We do not discriminate based upon age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, and national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.

Your day to day:
• The TV Operations 1st line team are responsible for monitoring and maintaining the Vodafone TV services delivered by Group TV Operations, in a multi-vendor environment. The team initiate preventative and corrective first level troubleshooting ensuring quality and continuity of service for Vodafone TV services across multiple local markets and escalate to 2nd line personnel in incident investigations when required.
• The team acts as the Single Point of Contact for TV Operations and are as such the entry point for all TV related issues affecting Group TV Operations. Collaborating with key stakeholders in local markets and other Group teams to continually improve our service.

With these activities you will have a great impact on our business:
• 24h/7days monitoring of the Vodafone TV Services using umbrella fault management systems and specific NMS’s;
• Undertake initial first level break/fix activities to restore service;
• Escalates complex technical problems to 2nd Line Operations in order to solve incidents as soon as possible;
• Dispatches field engineers and contractors, in case of incidents that need local support and follow up the issue until it is solved;
• Provides notifications related to network outages to the management team and trigger the Incident Manager to coordinate the activities to solve the outages;
• Participates at internal and external training sessions in order to permanently improve his/her technical skills.


With these skills you are a great candidate:
• Knowledge of telecommunications services and technologies (IPTV, IP, PDH, SDH, DWDM, xDSL , FFTx, Windows Server);
• Capable to understand and to work with different Windows applications (WEB – based);
• Good communications skills;
• Team working oriented;
• Good knowledge of English language;
• University degree: Faculty of Electronics, Telecommunications, Information Technology;
• Nice to have: 1-2 years of experience in Operations and Maintenance activities

Sounds like the perfect job? We’ve got even more to offer:
• Medical and dental services
• Life insurance
• Dedicated employee phone subscription
• Special discounts for gyms and retailers
• Annual Company Bonus
• Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
• You get to work with tried and trusted web-technology
• Getting in on the ground floor of an technology changing company
• Flexible Vacation – Take time off when you need it, we trust you