German Customer Technical Advisor | Athens Greece

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Angajator: confidential
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
  • Strainatate
  • Job la nivel national
    Actualizat la: 11.05.2020

    Your Role as a Customer Technical Advisor:
    Respond and record consumer inquiries/questions raised through free phone lines for customers;
    Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database;
    Ensure Client complaints are dealt with and logged in line with the company’s complaints escalation policy;
    Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately;
    Troubleshoot through the use of open questions, support documents, and system training;
    Offer recommendations to common problems or frequently asked questions


    Requirements for the Customer Technical Advisor:
    High School Diploma or Higher
    Native/Fluent German;
    Good level of English, C1;
    Writing speed: 20 words per minute
    Active Listening
    Good Problem Solving Skills
    Strong troubleshooting skills

    Alte informatii

    Paid travel Expenses;
    Accommodation in a hotel for the first 14 days, while at the same time there will be a company looking for a house according to your expectations;
    Renewable contract of 12 months;
    Health Coverage and Private Health Care;
    Attractive Salary with performance bonus;
    Working hours: 40h per week = is 8 hours per day / 5 days a week;
    Greek lessons
    Free Real Estate Agency Fee