German Customer Technical Advisor | Athens Greece
Acest job nu mai este activ!Vezi toate job-urile German Customer Technical Advisor | Athens Greece active pe Hipo.roVezi toate job-urile in Customer support - Client service active pe Hipo.ro |
Angajator: | confidential |
Domeniu: |
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Tip job: | full-time |
Nivel job: | 1 - 5 ani experienta |
Orase: |
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Actualizat la: | 11.05.2020 |
Remote work: | On-site |
Your Role as a Customer Technical Advisor:
Respond and record consumer inquiries/questions raised through free phone lines for customers;
Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database;
Ensure Client complaints are dealt with and logged in line with the company’s complaints escalation policy;
Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately;
Troubleshoot through the use of open questions, support documents, and system training;
Offer recommendations to common problems or frequently asked questions
Requirements for the Customer Technical Advisor:
High School Diploma or Higher
Native/Fluent German;
Good level of English, C1;
Writing speed: 20 words per minute
Active Listening
Good Problem Solving Skills
Strong troubleshooting skills
Paid travel Expenses;
Accommodation in a hotel for the first 14 days, while at the same time there will be a company looking for a house according to your expectations;
Renewable contract of 12 months;
Health Coverage and Private Health Care;
Attractive Salary with performance bonus;
Working hours: 40h per week = is 8 hours per day / 5 days a week;
Greek lessons
Free Real Estate Agency Fee
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