Resolution and Support Agent with French

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  • Contabilitate Finante
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
  • Actualizat la: 26.04.2020
    Scurta descriere a companiei

    GABTEO HR – Companie de Consultanta, Executive Search, Head-Hunting si Recrutare de Personal.


    • Good knowledge of French (B1+);
    • Good knowledge of English;
    • University degree or relevant experience in accounting;
    • Basic Accounting Knowledge is a plus;
    • Excellent knowledge of Microsoft Office Suite;
    • Knowledge of the acquisition process until the payment (procurement-payment) of an asset;
    • Customer service experience would be an asset;
    • Excellent communication skills;
    • Strong team spirit and strongly results oriented;
    • Very good time management skills.


    • Answering calls and emails, documenting and recording all incidents / requests sent with the ticket management system;
    • Managing applications for financial processes (internal and external) and offering solutions;
    • Reconciling accounts payable when needed;
    • Performing root cause analysis, identifying problem / gap, and providing solutions;
    • Identifying opportunities for process and system upgrades;
    • Sharing knowledge by contributing to the creation / updating of team procedures and documents;
    • Doing any other tasks related to the activities of the resolution and support team.

    Alte informatii

    For our client, a shared services center that offers financial services for a project management company, we are looking for a Resolution And Support Agent with French. The company offers fully professional services in a wide variety of industries, from mining & metallurgy, oil & gas, environment & water to infrastructure and clean power.


    • Flexible working schedule – organized in 3 shifts: 9:00-18:00, 10:00 - 19:00 and 13:00 - 22:00 Monday to Friday 3 mandatory evening shifts per month - Evening shifts bonus starting after the third mandatory evening shift per month;
    • Work from Home;
    • Motivational financial package & flexible benefits; Easter and Christmas bonus;
    • Direct contract with our client;
    • Team buildings, Fun@Work activities and free French language classes;
    • Learning and Development programs, Training, Career opportunities;
    • Employees Wellness Program – fresh fruits, chair massage, counselling sessions, additional sick days, employee wellness rooms;
    • A friendly and dynamic work environment.