Migrations Payroll Team Leader with French

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Employer: Automatic Data Processing (ADP) Romania
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 25.04.2020
    Short company description

    Consistently named one of the ‘Most Admired Companies’ by FORTUNE® Magazine, and recognized by DiversityInc® as one of the ‘Top 50 Companies for Diversity’, ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent.

    Requirements

    Market leadership – client focused

    Checks quality of the delivery to the client and always focuses on the client experience
    Works effectively across ADP France to resolve client issues
    Manages clients’ escalations together with the Payroll Project Managers.
    People leadership

    Ensures that all team members have the appropriate training planned as defined in the job description
    Reviews and improves training plans in coordination with the Implementation Team Manager
    Maintains up to date knowledge and expertise of statutory legislation and ADP systems
    Participates in the recruitment process for new hires
    Identifies talent, works with HR to ensure that the appropriate development plans are created
    Audits work of other team members and assess performance
    Works with the Implementation Team Manager to create an environment oriented to trust, open communication, creative thinking, and cohesive team effort
    Recognizes and celebrate team and team member accomplishments and exceptional performance
    Maintains a healthy team dynamics
    Process leadership

    Monitors day to day operations to guarantee that the Payroll Implementation Analysts work according to their defined role and meet our SLAs
    Effectively and consistently manages process of changes (including roll out and communication)
    Business leadership

    Monitor and report on performance metrics related to assigned clients
    Improves organization, process, tools, using ADP WAY methodology.
    Acts as a day-to-day liaison with in country team
    Maintains payroll procedure manuals and business process documents
    Highlight and escalate relevant matters that may impact the migration of client payrolls
    Manages Capacity plan in coordination with the Implementation Team Manager
    Analyses and resolves complex issues encountered within the team; Demonstrates strong analytical and error resolution skills for complex payroll environments
    Manages customer implementations and migrations when the volume requires
    Reports & Performance Metrics:

    NPS score
    Outcome from internal and external audits.
    Number of customers implemented
    Knowledge and Skill Requirements:

    Expertise in the Migrations Factory/Acquisitions processes, tools and activities
    French payroll expertise
    Knowledge in working with HR applications
    Microsoft Office
    Languages : English and French at minimum B2 level

    Responsibilities

    Job Summary:

    Coordinate the main information system development activities, coordinate resources and control project milestones (information/data/programming/analysis). Develop, plan, analyse, estimate and setup the priorities of the configuration activities, phases and agreed project deadlines.

    The Payroll Migrations Team Leader is in charge of ensuring that the payroll implementation and migrations processes are applied with consistent methodologies and comply with the SLA between France and Romania.

    He/she will ensure that all activities are performed in a manner that meets ADP and/or client expectations and ADP Service standards.

    He / She has a direct relation with the Implementation Team Manager and is accountable for 4 areas:

    Client experience, quality ( measured by NPS)
    People management
    Process management
    Business and productivity management
    Responsibilities:

    Coordinate the main information system development activities, coordinate resources and control project milestones (information/data/programming/analysis). Develop, plan, analyse, estimate and setup the priorities of the configuration activities, phases and agreed project deadlines.

    For his team, he/she creates reviews, develops and communicates standards and processes that comply with ADP commitments or exceed ADP contractual requirements.

    Perform configuration and system development activities for at least 40% of the time.