Technical Support Engineer (Tier 3)- Backend

Employer: Cognyte (formerly a Verint company)
Domain:
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 04.03.2021
    Short company description

    Join one of the most talented teams in Romania at our amazing office in the heart of Bucuresti, near piata Romana. Enjoy a rich range of development languages: Java, C++, C# .NET, Angular – together with QA, support and integration teams.

    Requirements

    We are looking for an experienced Tier 3 Software engineer to manage complex troubleshooting analysis, mainly on the databases and servers’ side, with our great team in Romania.
    If you’ve read this far, then we know you are curious to learn more – and we like that!
    So, if you’re looking to apply your strong virtualization knowledge and scripting experience, and:

    • are driven by curiosity,
    • thrive on solving the most complex security challenges, and
    • are looking for a unique opportunity to grow and contribute
    • in an exciting and rewarding environment then we want to meet you!


    Your toolbox

    • BSc or practical engineering degree in electronics or computer science
    • At least 3 years’ experience supporting complex technology solutions - Mandatory
    • Experience troubleshooting multiple operating systems (Windows, Linux) including basic administration, configuration optimization, desktop domains (active directory) and Windows security experience – Mandatory
    • Proficiency in virtualization technologies (VMWare, Hyper-V) – Mandatory
    • Databases hands-on (MS SQL, Sybase, other), can interpret schemas and compose queries – Mandatory
    • Scripting knowledge, such as Powershell, Bash, etc. – Mandatory
    • Experience with configuration management tools such as Ansible/Chef/Puppet – Advantage
    • Practical experience with K8S and docker – Advantage
    • Communication knowledge - network structure (LAN, WAN), and communication equipment functionality (hubs, switching hubs, routers) – Advantage
    • Knowledge of widely used protocols – TCP/IP , Mail, HTTP, VoIP etc – Advantage
    • Familiarity with HW: HP /Dell Servers, ILO/iDRAC, Raid technology – Advantage
    • An endlessly curious mind

    Responsibilities

    You will join a tier 3 service team of technical experts, that receives incidents, troubleshoot and communicate with developers to achieve an optimal resolution.

    Other info

    Why Cognyte is your perfect match
    We’re a values-driven business with a strong passion for innovation that makes a meaningful impact on the world around us.
    Our purpose is crystal clear: we deliver Actionable Intelligence in the service of a safer world. This purpose lives in all our people and guides us in everything we do.
    We are calling out to the curious minds of the world, who are looking to break new ground and bring innovative ideas to life.

    So, if this is you then we’re the match for you. And you’ll love it here because:
    • We empower our people to explore, learn, and grow
    • We develop cutting edge technology that makes this world a safer place
    • Our teams are small, agile, and collaborative
    • We have a global presence that spans every continent (excluding Antarctica), with development centres in Israel and around the world
    • We provide many and varied opportunities for individual exploration and career development
    • We have a vibrant culture where you can fulfil your bold ambitions
    • We encourage creativity and personal expression

    We believe that diverse teams drive the greatness of ideas, products, and companies. Whatever your race, gender, age, creed, or taste in music – if you’ve got the drive, commitment, and dedication to be the best, do your best, and work with the best, then come join us. We’re waiting for you.
    We can work remotely when required for almost all roles and countries, and make every effort to make the work-from-home experience comfortable and productive for employees. And whether you’re working from home or in an office, your health and wellbeing are always our top priority.