IT Helpdesk

Angajator: Cognizant Softvision
Domeniu:
  • Customer support - Client service
  • IT Hardware
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • Cluj Napoca
  • Actualizat la: 27.05.2020
    Scurta descriere a companiei

    We create impactful end-to-end digital products and solutions that result in relevant, memorable and rewarding interactions between brands and consumers. Delivering sustainable innovation, agility and a connection that inspires engagement and business transformation, we’ve worked with some of the world’s largest leading brands like Estee Lauder, Groupon, Microsoft, Macy’s, Mozilla, Lululemon, Neiman Marcus, among others. Cognizant Softvision has over 10,000 product, design and engineering professionals across a network of 20 studios in 11 countries and 5 continents.

    In Romania, we have been present since 1998 and we have continuously grown over the years into a powerful team of more than 1800 employees. With Studios in Bucharest, Cluj-Napoca, Iași, Timișoara, and Baia Mare we embrace both IT professionals with strong software development skills and experience as well as young talented people, willing to learn, to develop their career and oriented towards success.

    With a unique approach that helps us deliver sustainable innovation and business transformation for the world’s leading brands improving their digital maturity. We work at the intersection of engineering, design, and strategy, to help our customers create game-changing digital experiences with our client-dedicated teams.

    Cerinte

    Experienta minimum 1 an in servicii IT, in Help-Desk IT;
    Cunostinte minime in oferirea de suport tehnic pentru sisteme de operare Windows, Linux.
    Cunostinte medii echipamente de transfer date si comunicatii;
    Cunoasterea foarte buna a pachetelor software uzuale:
    Cunostinte de retelistica medii (cablare, routere, firewall);
    Persoana pasionata de domeniul IT;
    Capacitatea de a lucra atat in echipa cat si individual;
    Limbi straine: cunostinte de limba engleza.

    Responsabilitati

    Acordarea de suport utilizatorilor (hardware, software, network);
    Responsabil cu instalarea, configurarea si mentenanta statiilor de lucru sau a perifericelor de network;
    Responsabil cu instalarea, configurarea si mentenanta serverelor de testare si dezvoltare;
    Redactarea de documente explicative pentru instalarea de software;
    Mentine la zi situatia software-ului existent;
    Mentine la zi situatia hardware-ului existent;
    Adaptarea si diversificarea serviciului IT Level 1 Support in functie de nevoile interne;
    Mentine buna functionare a retelei de calculatoare;
    Intocmirea de rapoarte de activitate: zilnic si/sau saptamanal;
    Asigura securitatea produselor software si hardware si a datelor conform cu politicile companiei;
    Raspunde cu promptitudine la orice problema semnalata in vederea solutionarii sau escalarii, respectand procedurile de lucru si timpul de reactie prevazut.