IT Service Manager for Software Defined WAN

Allianz Services is proud to serve and be part of Allianz Group, one of the world's leading insurers and asset managers. Our strong global footprint, with around 6000 employees located across eight countries and four continents, enables us to unlock the full potential towards driving a superior client experience within Allianz Group.

Requirements

Degree in computer science or comparable experience
3+ years of experience in IT Service Management processes in complex IT environments
Fundamental experience in working with IT Infrastructure Components (especially WAN)
Fundamental experience into financial and commercial aspects of IT related topics
Good SAP knowledge is desired
International environment incl. intercultural expertise desired
Strictly process oriented working
ITIL certification (V3 Foundation or higher)
Experience with change management tools (e.g. ServiceNow)
Very good knowledge of MS Office

Skills
Very high level of service orientation and solution-oriented work
High level of team skills, reliability, resilience and organizational talent
Allianz Technology - Transforming Allianz into a Digital Group
Ability to capture complex issues
Ability to work under pressure while providing high qualitative results and ability to solve problems independently
Experience in international cooperation
Fluent English (spoken and written)

Managing Service Delivery Meetings with the integrator
Responsible for cost and revenue planning for Software Defined WAN Services
Responsible for verifying and approving integrator and other service providers invoices
Product calculations and service descriptions for Allianz internal clients
Service related reporting system & service quality control (for clients)
SLA- / Performance Management & Reporting System
Service Lifecycle Management (continuous improvement of the service)
Post processing of escalations / disturbances with the integrator
Troubleshooting process with partners after incidents or escalations
Collaboration in international projects

Benefits
We place people at the core of what we do, this is why we are committed to your personal and professional growth:
Complete training curricula available (tailored courses);
International Certifications (Agile, Prince, ITIL, IFOA, ACCA, IACCM etc.);
Comprehensive Leadership Programs;
All you can learn with LinkedIn Learning!
German Language Courses for any level;
All you can read with Bookster!
We care about the performance of our employees and we know it can only be reached by ensuring you proper work-life balance:
Work from Home Option available;
Get a free day on your Birthday or come at work and receive Gift Vouchers/Tickets!
Go on Vacation and get a Holiday Bonus!
Corporate Massage;
Weekly Fruit Day;
WorldClass Gym Discounts.
Come to the Allianz side! We have attractive compensation and incentives:
Fixed salary compensation along with rewards & recognition performance-related bonus scheme;
Meal and Gift Tickets.