IT Service Manager for Software Defined WAN

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Angajator: Allianz Technology
  • Customer support - Client service
  • Inginerie
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
  • Actualizat la: 26.06.2020
    Scurta descriere a companiei

    At the core of the Group’s strength lies digitalization and its promise of growth opportunities through a ‘digital by default’ strategy. Allianz Technology SE Munchen Sucursala Bucuresti is the principal driver behind transforming Allianz into a digital group.



    Degree in computer science or comparable experience
    3+ years of experience in IT Service Management processes in complex IT environments
    Fundamental experience in working with IT Infrastructure Components (especially WAN)
    Fundamental experience into financial and commercial aspects of IT related topics
    Good SAP knowledge is desired
    International environment incl. intercultural expertise desired
    Strictly process oriented working
    ITIL certification (V3 Foundation or higher)
    Experience with change management tools (e.g. ServiceNow)
    Very good knowledge of MS Office

    Very high level of service orientation and solution-oriented work
    High level of team skills, reliability, resilience and organizational talent
    Allianz Technology - Transforming Allianz into a Digital Group
    Ability to capture complex issues
    Ability to work under pressure while providing high qualitative results and ability to solve problems independently
    Experience in international cooperation
    Fluent English (spoken and written)


    Managing Service Delivery Meetings with the integrator
    Responsible for cost and revenue planning for Software Defined WAN Services
    Responsible for verifying and approving integrator and other service providers invoices
    Product calculations and service descriptions for Allianz internal clients
    Service related reporting system & service quality control (for clients)
    SLA- / Performance Management & Reporting System
    Service Lifecycle Management (continuous improvement of the service)
    Post processing of escalations / disturbances with the integrator
    Troubleshooting process with partners after incidents or escalations
    Collaboration in international projects

    Alte informatii

    We place people at the core of what we do, this is why we are committed to your personal and professional growth:
    Complete training curricula available (tailored courses);
    International Certifications (Agile, Prince, ITIL, IFOA, ACCA, IACCM etc.);
    Comprehensive Leadership Programs;
    All you can learn with LinkedIn Learning!
    German Language Courses for any level;
    All you can read with Bookster!
    We care about the performance of our employees and we know it can only be reached by ensuring you proper work-life balance:
    Work from Home Option available;
    Get a free day on your Birthday or come at work and receive Gift Vouchers/Tickets!
    Go on Vacation and get a Holiday Bonus!
    Corporate Massage;
    Weekly Fruit Day;
    WorldClass Gym Discounts.
    Come to the Allianz side! We have attractive compensation and incentives:
    Fixed salary compensation along with rewards & recognition performance-related bonus scheme;
    Meal and Gift Tickets.

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