Contact Center Agent with French

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation-led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
In Romania, Accenture operates since 2006 and now has more than 4500 people in Bucharest, Timisoara, Iasi, Brasov, Cluj-Napoca and Targu Mures who offer solutions in Strategy & Consulting, Technology, Industry X & Intelligent Operations to our clients from Banking & Insurance, Telecommunications, Automotive, Retails, Energy, FMCG & more.

Are you the right fit for the job?

- Organization skills, attention to detail and follow through to resolve any outstanding issues;
- Time management and administrative skills;
- Written and verbal communication skills; manages internal communications and external/client communications with assistance;
- Discretion, professionalism, confidentiality and judgment;
- Computer literacy and working knowledge of Microsoft Office;
- Fluent in French & English;
- Team player with interpersonal skills.

The Contact Center Agent is responsible for processing and resolving all inbound mails for the contact center of our French client from the insurance industry.

Key Responsibilities:

- Answer the phone and offer your clients information about their insurance contracts and about the stage of their application (round 50 calls/ per day for the entire team);
- Contact the clients by phone in order to give them more details than we could do it when the clients called us, because we didn’t have all the details from the back-office department;
- Contact the Back-office department in order to receive the information needed to clarify with the clients more complex situations;
- Work with multiple tools in a call (for instance, there are tools where you can find the contracts of the clients, another one where you find information about the stage of their applications and other tools from where you can take information referring to the point of the transaction);
- Handle possible conflict situations that may arise;
- Be able to work in a team because the process itself needs transparency and plausible arguments;
- Learn the procedures in a logical way and apply them depending on the situation;
- Show autonomy in extreme situations (put in practice your own judgement);
- Be oriented towards solutions and focused on solving the client’s problem;
- Be willing to do a number of other from the back-office team during periods of inactivity.

What’s in it for you?

- Gain access to an extensive curriculum of training and rejoice the guidance of your career counselor, mentors and people advisors;              
- Receive an attractive benefits package including: 2 additional vacation days, private medical services, private pension, life insurance, library subscription and other benefits at your choice through an online platform;
- Be part of a team that feels more like a family, with a flexible approach that allows working from home for some projects;
- Opportunity to be involved in sports activities and volunteering initiatives.