Service Description Documentation Analyst

Allianz Services is proud to serve and be part of Allianz Group, one of the world's leading insurers and asset managers. Our strong global footprint, with around 6000 employees located across eight countries and four continents, enables us to unlock the full potential towards driving a superior client experience within Allianz Group.

Skills
Ideally background from Business-IT translation, IT system technical documentation
Technical understanding of IT systems and processes
Basic understanding of Service Level Agreements
Willingness to perform operational tasks in writing, copying and proof-reading technical documents
Ideally experience in project work
University degree, preferably in with focus in Information Technology (e.g. MBA, MSc)
Relevant experience and demonstrated excellence, preferably in IT-system documentation or related projects
Very good MS office skills
Fluent English

Competencies
High level of self-organization and initiative, strong ability to work under pressure
Very high analytic skills and solid business judgment
Very high conceptual and problem structuring skills
Self-motivated and customer-centric working style
Well-developed social skills and cross-cultural experience
Strong coordination and communication abilities
International project and job expertise

Job role
The Service Description Documentation Analyst will be part of the Sales Operations and Performance Management Team within the Customer and Solution Management Pillar in Allianz Technology SE.

Responsibilities
Long-term
Assure that the Service Descriptions of Allianz Technology Services globally are in line with the respective rules and regulations, documentation standards and process requirements.
Close alignment with the different Service Owners, incl. partially also technical discussions on service content and service level specifications.
Support the implementation project for integration the service descriptions in Service Now from functional view.

Short-term
Change all existing Service Descriptions from the different old formats to the latest template (copy/paste with functional understanding).
Identify major gaps in the service descriptions of specific services.

Benefits
Health and Well-being:
• Corporate Massage;
• Weekly Fruit Day;
• WorldClass Gym Discounts.
Personal and professional development:
• Complete training curricula available (tailored courses);
• English and German Language Courses for any level;
• All you can read with Bookster!
Extra Perks:
• Work from Home Option available;
• Get a free day on your Birthday or come at work and receive Gift Vouchers/Tickets!
• Go on Vacation and get a Holiday Bonus!
Attractive compensation package:
• Fixed salary compensation along with rewards & incentives performance-related bonus scheme;
• Meal and Gift Tickets.