Service Description Documentation Analyst

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Angajator: Allianz Technology
Domeniu:
  • Achizitii - Logistica - Aprovizionare
  • Altele
  • Vanzari
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 24.05.2020
    Scurta descriere a companiei

    At the core of the Group’s strength lies digitalization and its promise of growth opportunities through a ‘digital by default’ strategy. Allianz Technology SE Munchen Sucursala Bucuresti is the principal driver behind transforming Allianz into a digital group.

    Cerinte


    Skills
    Ideally background from Business-IT translation, IT system technical documentation
    Technical understanding of IT systems and processes
    Basic understanding of Service Level Agreements
    Willingness to perform operational tasks in writing, copying and proof-reading technical documents
    Ideally experience in project work
    University degree, preferably in with focus in Information Technology (e.g. MBA, MSc)
    Relevant experience and demonstrated excellence, preferably in IT-system documentation or related projects
    Very good MS office skills
    Fluent English

    Competencies
    High level of self-organization and initiative, strong ability to work under pressure
    Very high analytic skills and solid business judgment
    Very high conceptual and problem structuring skills
    Self-motivated and customer-centric working style
    Well-developed social skills and cross-cultural experience
    Strong coordination and communication abilities
    International project and job expertise

    Responsabilitati

    Job role
    The Service Description Documentation Analyst will be part of the Sales Operations and Performance Management Team within the Customer and Solution Management Pillar in Allianz Technology SE.

    Responsibilities
    Long-term
    Assure that the Service Descriptions of Allianz Technology Services globally are in line with the respective rules and regulations, documentation standards and process requirements.
    Close alignment with the different Service Owners, incl. partially also technical discussions on service content and service level specifications.
    Support the implementation project for integration the service descriptions in Service Now from functional view.

    Short-term
    Change all existing Service Descriptions from the different old formats to the latest template (copy/paste with functional understanding).
    Identify major gaps in the service descriptions of specific services.

    Alte informatii

    Benefits
    Health and Well-being:
    • Corporate Massage;
    • Weekly Fruit Day;
    • WorldClass Gym Discounts.
    Personal and professional development:
    • Complete training curricula available (tailored courses);
    • English and German Language Courses for any level;
    • All you can read with Bookster!
    Extra Perks:
    • Work from Home Option available;
    • Get a free day on your Birthday or come at work and receive Gift Vouchers/Tickets!
    • Go on Vacation and get a Holiday Bonus!
    Attractive compensation package:
    • Fixed salary compensation along with rewards & incentives performance-related bonus scheme;
    • Meal and Gift Tickets.