Customer Advisor with English

Angajator: WEBHELP Romania
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 06.04.2020
    Scurta descriere a companiei

    Webhelp is a 50,000 people-strong global leader in business process outsourcing (BPO). We continue to specialise in customer experience but our capabilities extend across voice, social and digital channels. Our outsourced services have also expanded to include payment management, sales and marketing services.
    We engineer customer experiences on behalf of some of the world’s most progressive brands and through our transformational outsourcing proposition we can drive performance improvement, deliver a real and lasting transformation in clients’ operating models and deliver material financial advantage.
    Since its inception, Webhelp has grown significantly with more than 500 partners being served by our global teams which cross 35 countries and more than 140 customer experience hubs. In the last four years alone, our revenues have grown by more han 250%. We achieved this by investing in our people and the environment they work in, and developing the analytical and operating capability to deliver truly transformational outsourcing with solutions which meet the challenges of a now omni-channel world.

    Cerinte

    Required profile:

    English language proficiency
    Customer oriented person, excellent communication skills (active listening), quick learner
    Proactive and a great team player

    Responsabilitati

    What you will be doing:

    Speaking with customers via email, chat and on the phone
    Identifying and assessing a customer’s needs to ensure they are satisfied.
    Keeping detailed records of customer interactions and being in charge of customer account details.
    Being responsible for maintaining our client’s presence on social media

    Alte informatii

    What we offer:

    We offer you a great income and work from home during this tense period for you to be protected
    Attractive salary package
    We want you to be successful and to ensure you maximize your earnings, you will be fully trained and supported by a company renowned for developing its staff