Junior Customer Support Specialist

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Angajator: ZITEC
  • IT Software
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
  • Actualizat la: 06.04.2020
    Scurta descriere a companiei

    Zitec is not your usual IT company. We're an awesome team, always looking for passionate people to join us on our continuous quest to create the best software engineering team out there.

    To us, programming goes beyond just writing code lines. It's about understanding the end goal and getting involved in the projects we're working on. We strive to make a positive impact while looking for the next tool or process that will help us improve.

    Since 2003 we have delivered more then 350 projects in 15 countries from 3 continents, covering specialties like research and development, cloud computing, mobile apps, online marketing and web design while using technologies and platforms such as: PHP, Zend Framework, Drupal, Magento, Symphony, Phalcon, .NET, Node.js, MySQL, iOS, Android, Windows Phone, Google AdWords or Google Analytics. And this is just so you can get an idea about us.

    Top 3 cool things we're known for:

    ZiHack - our 24 hours inhouse hackathon (http://blog.zitec.com/)
    Zitec HQ - one of the most fun and stylish office in Romania (http://makeit.software/)
    White Rabbit - our own crafted beer (http://whiterabbit.beer/)

    If you're interested in joining us, send us your CV!
    Or simply pay us a visit at our HQ in one of the #makeitmusic nights if you just want to meet us and have a drink. Or two. :)


    What you need for this role:

    Knowledge and understanding of web applications development, including support workflows
    Familiar with console logs and a keen eye on/for issue tracking;
    Previous experience in the customer support area;
    Fluency in English is a must;
    An excellent communicator; disciplined, persistent, organized, responsible and proactive;
    A problem-solving attitude with a great sense of humor;
    Out-of-the-box thinker and a master of resource planning.


    What you will do:

    Provide technical software support, onboarding assistance and help in identifying operations, focusing on a smooth overall experience;
    Classify and make an initial assessment of the incidents or issues;
    Close collaboration with the development and product team;
    Document the issues into the ticketing system;
    Update support documentation;
    Manage and administer users, groups, and permissions in our application;
    Receive a huge amount of thanks and gratitude from colleagues & clients. :)