Junior Customer Support Specialist

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Angajator: ZITEC
Domeniu:
  • IT Software
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 06.04.2020
    Remote work: On-site
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    Cerinte

    What you need for this role:

    Knowledge and understanding of web applications development, including support workflows
    Familiar with console logs and a keen eye on/for issue tracking;
    Previous experience in the customer support area;
    Fluency in English is a must;
    An excellent communicator; disciplined, persistent, organized, responsible and proactive;
    A problem-solving attitude with a great sense of humor;
    Out-of-the-box thinker and a master of resource planning.

    Responsabilitati

    What you will do:

    Provide technical software support, onboarding assistance and help in identifying operations, focusing on a smooth overall experience;
    Classify and make an initial assessment of the incidents or issues;
    Close collaboration with the development and product team;
    Document the issues into the ticketing system;
    Update support documentation;
    Manage and administer users, groups, and permissions in our application;
    Receive a huge amount of thanks and gratitude from colleagues & clients. :)

    Job-uri similare care te-ar putea interesa:

    5000 - 5500 RON NET / luna
    Hybrid

    BUCURESTI,

    Remote

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