Junior Customer Support Specialist
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Angajator: | ZITEC |
Domeniu: |
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Tip job: | full-time |
Nivel job: | 0 - 1 an experienta |
Orase: |
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Actualizat la: | 06.04.2020 |
Remote work: | On-site |
Cerinte
What you need for this role:
Knowledge and understanding of web applications development, including support workflows
Familiar with console logs and a keen eye on/for issue tracking;
Previous experience in the customer support area;
Fluency in English is a must;
An excellent communicator; disciplined, persistent, organized, responsible and proactive;
A problem-solving attitude with a great sense of humor;
Out-of-the-box thinker and a master of resource planning.
What you will do:
Provide technical software support, onboarding assistance and help in identifying operations, focusing on a smooth overall experience;
Classify and make an initial assessment of the incidents or issues;
Close collaboration with the development and product team;
Document the issues into the ticketing system;
Update support documentation;
Manage and administer users, groups, and permissions in our application;
Receive a huge amount of thanks and gratitude from colleagues & clients. :)
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