Senior C#/C++ Software Support Engineer (Tier 4)

Employer: VERINT Cyber Intelligence
Domain:
  • IT Hardware
  • IT Software
  • Telecommunication
  • Job type: full-time
    Job level: peste 5 years of experience
    Location:
  • BUCHAREST
  • Ilfov
  • nationwide
    Updated at: 01.12.2020
    Short company description

    We are a leading global provider of security and intelligence data mining software.
    Our broad Actionable Intelligence™ portfolio for a safer world is deployed in over 100 countries, helping government, critical infrastructure and enterprise organizations to neutralize and prevent terror, crime and cyber threats.

    Requirements

    We are currently looking for a Senior C#/C++ Software Engineer, to join our team.
    Professional experience of at least 5 years developing in C# and/or C++ server side
    Networking experience (Wireshark, IP protocols) is an advantage
    IPMobileTelephony background represents an Advantage
    Excellent communication skills
    Experience with issue tracking and reporting tools
    Ability to be organized and align with people from various teams
    Ability to quickly understand and work with legacy code
    Ready to travel abroad
    Bachelor's degree in Computer Science / Software Engineering
    Fluent English
    Very high technical competence
    Achievement and striving for excellence
    Must be a team player
    Able to perform under high load/pressure

    Nice to have skills:

    Client facing experience is an advantage
    Knowledge of Telephony (GSM/UMTS/LTE/SIP/VOLTE) protocols is a significant advantage

    Responsibilities

    Supervise service of several projects simultaneously in dynamic execution environments
    Work closely with other service layers
    Communicate and sync with customers and site teams – both in office and on site
    Provide tracking and reporting of the team’s output to upper management layers
    Prioritize incoming requests
    Act as technical expert for the team members
    Come with initiatives to improve the existing processes and code base

    Other info

    At Verint Software Support Engineers do not just address technical issues.

    So what they do?

    They provide amazing technical support in order to elevate our customer’s experience.

    Encounter new software issues, create solutions and documentations and help future efforts regarding product design.

    And what role they have?

    We view them as super heroes ,doing incredible things and saving the day.

    And they are also the ones that come up with the improvements needed with technical support tools and processes.

    In other words, they are the driving force behind any successful product implementation.