Endpoint and Mobility Manager

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Employer: LSEG Romania
Domain:
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: Manager
    Location:
  • BUCHAREST
  • Updated at: 30.03.2020

    CSS Endpoint Manager Team Profile Corporate Support Services is responsible for the engineering & operational support of technology across the End User & Corporate platforms. The department is made up of the following teams:

    • Onsite Services – Desktop support inc VIP & Tech Bars, Meeting Rooms and Audio-Visual Support inc Market Open
    • Collaboration Services –Office 365, Exchange, Power BI and SharePoint
    • VDI Infrastructure – Corporate & Development VDI, Profile management and Application Packaging
    • Endpoint Services– Global mobility management, desktop / thin client management and print
    • Voice Services  –Telephony services, Voice Recording, Audio/Video conferencing
    • Corporate Application Services – Shared functions Application Management and Desktop Application Management
    • Corporate Engineering Services - Strategy & implementation of Corporate Technology delivery 
    • Finance – Infrastructure & Application support for the Group Finance systems
    Role Description Reporting into the Head of Corporate Services, the successful candidate will be based in Bucharest. Responsibilities within this role are two fold; Group wide management of the EndPoint & Mobility function within CSS and local matrix responsibility for all CSS staff in Bucharest. The Endpoint & Mobility function is responsible for Intune & SecureMail management for over 5000 devices including iOS, Android & Windows laptops; Management of the global physical desktop & the global thin client estate; and global Print infrastructure services This candidate will provide our employees with a best in-class platform to help them excel at the work they do and deliver a world-class customer experience. 
      Key Responsibilities
    • Product owner for Global Mobility & Endpoint platforms including Intune & Securemail (Citrix)
    • Line manager for technical Endpoint engineers globally (London, Bucharest, US)
    • Local matrix responsibility for all CSS staff in Bucharest.
    • Drive Opex cost reduction through of implementation of a BYO initiative
    • Will take ownership of escalated issues and manage to successful conclusion, ensuring clear communication
    • Manage customer key stakeholders and end user expectations
    • Ensure adherence across CSS to Group Incident, Problem & Change processes
    • Responsibility for Endpoint Services within  the CSS Service Catalogue
    • Define new and ensure current KPIs are measured and reported together with adherence to SLAs
    • Reduce operational risk and focus on resilience / stability
    • Ensure plans in-place to remediate identified audit actions
    • Attendance at Global CAB to ensure that infrastructure changes are well understood
    • Member of the Corporate Support Services Leadership team with responsibility to maintain agreed standards, IT Controls, Audit and Compliance interaction as requested
    • Track capacity planning & EOL / EOS across CSS
    • Partner with Product Support Teams & Group Service Desk to improve customer service

    Key Behaviours
    • Excellent knowledge of Microsoft Office 365 with a focus on Intune.
    • Experience of a global mobility management role
    • Experience implementing a BYO mobility programme
    • Excellent knowledge of ITIL processes and proven track record of implementation
    • Strong cost management experience with a proven track record of delivering productivity savings
    • Excellent people, organisational and time management skills.
    • Ability to work under pressure and to tight deadlines.
    • Ability to meet strict deadlines in a fast-paced environment.
    • Good communication/relationship building skill.
    • Ability to be flexible and adaptable to new and changing responsibilities.
    • Continuous improvement, training and development.
    • Willingness to learn and adapt knowledge base to different product areas/skills.
    • Management and motivational skills.
    • Flexibility with working hours (cross time zones).
    • Able to manage multiple stakeholders with potential conflicting views
    • Excellent written and oral skills, clear and concise, keeps manager informed of work progression at sensible intervals. Engage; manage vendors and third parties as appropriate.
    • Strong leadership and team building, hands on, can do attitude. Must be prepared to lead by example to drive delivery
    • Ensures their skills and knowledge are up to date. Welcomes opportunities to learn.
    • Ability to set, agree and evaluate clear objectives, identify potential impact of changes.
    • Influence IT areas and Senior Managers into making successful IT decisions.
    • Develop logical, realistic plan to meet required objectives. Continually seeks to make the area in which they work more efficient and effective.
    • Strives to build positive working relationships, inside & outside own team. Treats all colleagues with respect and encourages colleagues to work effectively together. Willing to take on additional work to help others.
    We are looking for intellectually curious people, interested in the bigger picture of how technology industry is evolving, ready to ask difficult questions and deal with complicated scenarios. If you are a forward thinker and problem solver, this is the place to be as will be supporting you to fast-forward your career.
      We maximise each employee’s potential through personal development through a wide range of learning tools both formal and informal. We believe in remunerating our people with competitive salaries and a range of attractive benefits such as:
    • Pillar 3 Supplemental Pension;
    • 25 days’ holiday a year;
    • Private medical insurance;
    • Group life insurance policy;
    • Meal vouchers;
    • Share Purchase Plan;
    • Volunteering Days.

      People are at the heart of what we do and drive the success of our business. Our colleagues thrive personally and professionally through our shared values of Integrity, Partnership, Innovation and Excellence, which are at the core of our culture. We embrace diversity and actively seek to attract people with unique backgrounds and perspectives. We are always looking at ways to become more agile, so we meet the needs of our teams and customers. We believe that an inclusive collaborative workplace is pivotal to our success and supports the potential and growth of all colleagues at LSEG.