Application Specialist (BI Tools)

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Employer: Ubisoft Romania
Domain:
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 30.04.2020
    Short company description

    Enter the homeland of many epic games and be part of our world. Ubisoft is a place where creativity, passion and innovation are the driving force and over 1800 people are at its core.

    Ubisoft is a leading creator, publisher and distributor of interactive entertainment and services, with a rich portfolio of world-renowned brands, including Assassin’s Creed, Just Dance, Tom Clancy’s video game series, Rayman, Far Cry and Watch Dogs. The teams throughout Ubisoft’s worldwide network of studios and business offices are committed to delivering original and memorable gaming experiences across all popular platforms, including consoles, mobile phones, tablets and PCs. Today it became an exciting success story, with a strong history of titles such as Silent Hunter, Blazing Angels, H.A.W.X, Just Dance, Assassin’s Creed, Ghost Recon or Watch Dogs.

    Ubisoft Romania is the first Ubisoft production studio outside France. The Romanian adventure, which began in 1992, has turned into an exciting success story where Production, Test and IT Department are its driving force.

    Come and join our team of over 1800 professionals and help us create highly appreciated interactive entertainment products!

    Requirements

    The role of the Application Specialist is to support autonomously end-users on requests/incidents related to applications in the service portfolio while maintaining communication and visibility throughout their respective lifecycles. He/she provides functional support with the objective of meeting SLOs and ensuring maximum functional availability on Business Intelligence applications such as MicroStrategy and Data Warehouse.

    Relevant experience:
    -Work experience of at least two years within the IT/ Customer Support department;
    -Previous experience in IT projects would be a plus;
    -Customer service/relationship management experience.

    Knowledge:
    -Good English skills;
    -Querying on one of the relational database management systems: Teradata/MS SQL/ Oracle;
    -Work experience with some of the following technologies: Informatica or other ETL solution, MicroStrategy, Tableau;

    Education:
    -University Degree in Information Technology or equivalent relevant experience.

    Responsibilities

    -Perform functional and some technical analysis on assigned support tickets;
    -Work with a queue of tickets (incidents, requests and problems) and provide resolutions in adherence with internally defined SLAs, focusing on long term permanent solutions;
    -Provide status updates and manage customer expectations throughout the ITSM lifecycle for incidents/requests/problems;
    -Collaborate closely with Technical Analysts and project teams in order to identify the best solution for the bug corrections/developments in the requested deadlines, using effective root cause analysis;
    -Liaise with clients and end-users in order to foster and maintain healthy customer relationships;
    -Create working procedures, build-up knowledge databases and functional documentation;
    -Provide trainings for the key and final users, providing a global vision of an integrated system;
    -Troubleshooting data pipeline issues;
    -Create SQL queries and request data updates in the database;
    -Perform regular system monitoring and data clean-up activities;

    Other info

    We have salaries to motivate you, bonuses for your performances, medical services to keep you safe and sound, meal tickets to use them wherever you want and free access to relaxing and fitness room. But most of all, we guarantee you’ll enjoy our atmosphere and working environment.