MS Automated Operations Engineer with English

Inca din 2002, ROMANIAN SOFTWARE este o companie specializata in dezvoltarea si implementarea de produse software din domeniul Resurselor Umane. Cu o experienta de peste 20 ani in domeniul IT, compania si-a diversificat continuu activitatea, evoluand de la un dezvoltator de aplicatii software la un furnizor de solutii IT si servicii integrate cu o expertiza profesionista in domeniul Resurselor Umane.

We are looking for a MS Automated Operations Engineer with English for one of our partners based in Bucharest, a multinational networking and telecommunications company.

• Understanding telecommunication networks and network elements;
• Fluent in English and other language requeste by project - written and spoken;
• Ability to react quickly, communication and teamwork;
• Availability to work on legal holidays;
• Concentrated and distributive attention;
• Initiative, Bihavioural flexibility;
• Ease, clarity and coherence in expression;
• Analytical technical thinking;
• Communication skills;
• Collect, classify and interpret information;
• Perseverance, interest in documenting and problem solving, practical spirit, informing, helping and developing others, tact, kindness, ambition, self-confidence.

• Network surveillance, 1st level restoration and preventative maintenance, troubleshooting and fault analysis Is responsible of alarm monitoring in IT/Telecom networks;
• Works with the application for trouble ticket management;
• Handles from reception/creation until closure of the Trouble Tickets and Service Requests from customer and assure the time restoration within SLA. Takes the proper measures (for example functional escalation or participation to work conferences) in order to ensure closing in a correct manner their assignments (tickets/ requests/ orders/ files);
• Correctly assigns tickets to the right group, following processes and procedures specific for each project;
• Follows-up on incidents registered but not solved, escalated but not closed; Follow-up on incidents, registered but not solved, escalated to next level support;
• Works with the applications for trouble ticket management and other specific project’s tools;
• Coordinates and plans the field organization resources in order of solving the issues occured in IT/Telecom systems; Offers support to the field engineers during their actions (by phone and e-mail);
• Works independently and within the team to keep the competence and skills up to date;
• Solves standard issues based on the existing procedures;
• Provides optimal IT/ Telecom network performance in accordance with SLA and KPI agreed with the customer;
• Controls and manages complex technical situations/projects in a calm and professional manner.

• Participates in the creation/updating of the procedures and the Technical Instructions in order to be in line with the technical standards in force. Provide support in improving technical procedures. Has the ability to develop procedures for automating repetitive requirements
• Is responsible of the quality and quantity of documents and / or presentations prepared in the activity carried out according to the requests received;
• Has an active role in the coordination and training of new team members if nominated to perform this activity by the direct manager.
• Performs any other new activity related to the 1st Level Operations domain at the request of the direct manager.
• Experiences and self-improves in the areas and activities of the project.
• Ensures that other team members have access to the collected information
• Timely completion of tasks from the direct manager;
• Activley participates in the development of new solutions to implement customer requirements.
• Achieves individual quantitative and qualitative objectives;
• Contributes to the specialized knowledge base of the compartment.