IT Help Desk Support with German

We offer new technologies addressing current and future emissions and fuel economy standards while fulfilling market demand for high engine performance and acoustics. FEV meets customer requirements for shorter development schedules, high quality standards and reduced costs.

Proficiency in German (mandatory) and English
SAP administration basic knowledge
Active Directory
Windows7 / Windows 10 / Windows experience
MS Office Package
Basic Networking knowledge
Network Monitoring tools (Nagios, Nexthink, etc.)
BSc/BA in IT, Computer Science or relevant field.

Act as a team member of the internal IT department of the group and provide 1st + 2nd level
technical support
Be the first point of contact for customers seeking technical assistance over the phone or email
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Direct issues to the next level of support personnel
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Maintain a high degree of the internal customer service for all support queries and adhere to all
service management principles
Take ownership of user queries and be proactive when dealing with user issues
Create tickets using the ticketing tool (Classic Desk)
Identify and suggest possible improvements on procedures