Change Manager

_VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 6 locations: Albania, Egypt, Hungary, India, Romania, and the UK.

Over 26,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Care, Business Intelligence Services, HR, Finance, Supply Chain, HR Operations, and many more. Established in 2006, _VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

_VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create positive impact for themselves and society. We do not discriminate based upon age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, and national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.

• Understanding of signalling standards and protocols: IP, TCP/UDP, MAP, SIGTRAN , SS7 (MAP, CAP, ISUP), routing protocols (BGP/ MPLS/ IPSEC / OSPF)
• Good understanding of ITIL methodology
• IT and telecom knowledge
• Experience in a multinational environment
• English proficiency (B2-C1)
• A minimum of 2 years’ experience in change management in an IT/Telecom environment (IP networking, GSM, GPRS, 3G/ UMTS)

• To identify, coordinate and analyse the development of all changes proposed by IT services providers or operational teams which may impact IT systems of Vodafone Enterprise Services. To collaborate with technical teams to coordinate the changes evaluation and ensure impact assessment is carried out.
• To plan, estimate and prioritize the changes in order to assure these are effectively & efficiently delivered into live IT systems, following the agreed phases, timelines & agreements/ service specifications.
• Monitor change performance in the IT systems, coordinating operational & engineering teams, partners, 3rd parties and customers in order to ensure they adhere to agreed change processes and protocols inside Vodafone
• Review all failed changes in the IT systems (hardware, software and network) to determine root cause, identifying, developing, evaluating, prioritizing and implementing appropriate corrective actions (HW, SW or process changes) within technical teams & involved stakeholders
• Identify, plan, analyse, execute and offers support for improvement actions (process, HW, SW or network changes for IT systems components) across relevant support teams globally.
• Establish and maintain effective working relationships with IT technical support and management teams across Vodafone Group and Local Vodafone Partners
• Administrates the evaluation of the planned works (HW, SW or network changes) in order to define the requirements for effective and timely implementation into the IT systems.
• Administrates and coordinates the accuracy and integrity of the configuration management information by controlling all the changes performed in the IT systems for the assigned services.