IT Operations Officer

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Employer: Euromaster
Domain:
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 15.04.2020
    Short company description

    Founded in 1991 and wholly-owned subsidiary of the Michelin Group, Euromaster provides tyre and vehicle maintenance solutions to business and retail customers throughout Europe.

    Euromaster is a leading European network with more than people, 2300 service centers (integrated and franchisees, mixture of retail, comprehensive and truck locations) and 2800 mobile units in 17 countries: Austria, Czech Republic, Denmark, Finland, France, Germany, Italy, Netherlands, Norway, Poland, Portugal, Romania, Spain, Sweden, Switzerland, Turkey, UK,
    Far from being just a tyre specialist, Euromaster offers a full range of services and "service maintenance repair" skills to all types of vehicles:

    - Activities: Premium, Mid-range and Budget Tyres, 24/7 Commercial Vehicle Breakdown, Tyre Management, Mobile Tyre Fitting, Tyre inflation, Fleet Inspections, Wheel Alignment, Servicing, Shock Absorbers, Exhausts, Batteries, Brakes, Nitrogen, Air Conditioning, eshop, ebooking;

    - Vehicles: trucks, cars, vans, 2wheels, agricultural machinery, earthmover, industrial vehicles.
    Thanks to its network and its people – their expertise, their honesty, their commitment and their understanding of every customer – Euromaster ensures the ongoing mobility of its customers is effective and hassle-free.

    Requirements

    Job Specific Competencies

    Good knowledge of quality framework (ITIL v3);
    ITIL V3 certification (mandatory Foundation; strongly recommended Service Operation);
    ITSM Tools;
    English language is a must at advanced level (B2-C1);
    3-5 years’ experience in shared services centers.

    Responsibilities

    Be accountable for incident, problem and operations management for the services and applications in scope; responsible for major incident and crisis management;
    Manage the SLA/OLA’s with the key business partners and/or external providers to ensure IT services are delivered according to business needs and expectations;
    Monitor and measure performance of IT services and recommend changes/improvements where needed;
    Be involved in projects transitioning IT services into production;
    Manage all operational services incidents being involved in all aspects of solution finding;
    The processes are executed in a coherent way between the different countries;
    Seek to be proactive in the continuous improvement of service delivery, identify process improvements and solutions;
    Contribute to the implementation of processes and associated best practices.