IT Operations Officer
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Founded in 1991 and wholly-owned subsidiary of the Michelin Group, Euromaster provides tyre and vehicle maintenance solutions to business and retail customers throughout Europe.
Euromaster is a leading European network with more than people, 2300 service centers (integrated and franchisees, mixture of retail, comprehensive and truck locations) and 2800 mobile units in 17 countries: Austria, Czech Republic, Denmark, Finland, France, Germany, Italy, Netherlands, Norway, Poland, Portugal, Romania, Spain, Sweden, Switzerland, Turkey, UK,
Far from being just a tyre specialist, Euromaster offers a full range of services and "service maintenance repair" skills to all types of vehicles:
- Activities: Premium, Mid-range and Budget Tyres, 24/7 Commercial Vehicle Breakdown, Tyre Management, Mobile Tyre Fitting, Tyre inflation, Fleet Inspections, Wheel Alignment, Servicing, Shock Absorbers, Exhausts, Batteries, Brakes, Nitrogen, Air Conditioning, eshop, ebooking;
- Vehicles: trucks, cars, vans, 2wheels, agricultural machinery, earthmover, industrial vehicles.
Thanks to its network and its people – their expertise, their honesty, their commitment and their understanding of every customer – Euromaster ensures the ongoing mobility of its customers is effective and hassle-free.
Job Specific Competencies
Good knowledge of quality framework (ITIL v3);
ITIL V3 certification (mandatory Foundation; strongly recommended Service Operation);
English language is a must at advanced level (B2-C1);
3-5 years’ experience in shared services centers.
Be accountable for incident, problem and operations management for the services and applications in scope; responsible for major incident and crisis management;
Manage the SLA/OLA’s with the key business partners and/or external providers to ensure IT services are delivered according to business needs and expectations;
Monitor and measure performance of IT services and recommend changes/improvements where needed;
Be involved in projects transitioning IT services into production;
Manage all operational services incidents being involved in all aspects of solution finding;
The processes are executed in a coherent way between the different countries;
Seek to be proactive in the continuous improvement of service delivery, identify process improvements and solutions;
Contribute to the implementation of processes and associated best practices.