RAN Support Engineer in Telecommunications
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VON Consulting is an HR Consultancy company, providing solutions and services in the following areas: recruitment and executive search, personnel leasing, payroll, administration and training.Cerinte
- Understanding telecommunication networks and network elements;
- Fluent in English and other language requested by project - written and spoken;
- Ability to react quickly, communication and teamwork;
- Availability to work on legal holidays;
- Concentrated and distributive attention
- Initiative, Bihavioural flexibility
- Ease, clarity and coherence in expression
- Analytical technical thinking
- Communication skills
- Collect, classify and interpret information
- Perseverance, interest in documenting and problem solving, practical spirit, informing,
helping and developing others, tact, kindness, ambition, self-confidence.
- Network surveillance, 1st level restoration and preventative maintenance, troubleshooting and fault analysis Is responsible of alarm monitoring in IT/Telecom networks;
- Works with the application for trouble ticket management
- Handles from reception/creation until closure of the Trouble Tickets and Service
- Requests from customer and assure the time restoration within SLA. Takes the proper
measures (for example functional escalation or participation to work conferences) in order to ensure closing in a correct manner their assignments (tickets/ requests/ orders/ files).
- Correctly assigns tickets to the right group, following processes and procedures specific for each project;
- Follows-up on incidents registered but not solved, escalated but not closed; Follow-up on incidents, registered but not solved, escalated to next level support.
- Works with the applications for trouble ticket management and other specific project’s tools
- Coordinates and plans the field organization resources in order of solving the issues occured in IT/Telecom systems; Offers support to the field engineers during their actions (by phone and e-mail)
- Works independently and within the team to keep the competence and skills up to date
- Solves standard issues based on the existing procedures
- Provides optimal IT/ Telecom network performance in accordance with SLA and KPI
agreed with the customer;
- Controls and manages complex technical situations/projects in a calm and professional manner