RAN Support Engineer in Telecommunications

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Angajator: VON Consulting SRL
  • IT Hardware
  • IT Software
  • Telecomunicatii
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
  • Actualizat la: 25.05.2020
    Scurta descriere a companiei

    VON Consulting is an HR Consultancy company, providing solutions and services in the following areas: recruitment and executive search, personnel leasing, payroll, administration and training.


    - Understanding telecommunication networks and network elements;
    - Fluent in English and other language requested by project - written and spoken;
    - Ability to react quickly, communication and teamwork;
    - Availability to work on legal holidays;
    - Concentrated and distributive attention
    - Initiative, Bihavioural flexibility
    - Ease, clarity and coherence in expression
    - Analytical technical thinking
    - Communication skills
    - Collect, classify and interpret information
    - Perseverance, interest in documenting and problem solving, practical spirit, informing,
    helping and developing others, tact, kindness, ambition, self-confidence.


    - Network surveillance, 1st level restoration and preventative maintenance, troubleshooting and fault analysis Is responsible of alarm monitoring in IT/Telecom networks;
    - Works with the application for trouble ticket management
    - Handles from reception/creation until closure of the Trouble Tickets and Service
    - Requests from customer and assure the time restoration within SLA. Takes the proper
    measures (for example functional escalation or participation to work conferences) in order to ensure closing in a correct manner their assignments (tickets/ requests/ orders/ files).
    - Correctly assigns tickets to the right group, following processes and procedures specific for each project;
    - Follows-up on incidents registered but not solved, escalated but not closed; Follow-up on incidents, registered but not solved, escalated to next level support.
    - Works with the applications for trouble ticket management and other specific project’s tools
    - Coordinates and plans the field organization resources in order of solving the issues occured in IT/Telecom systems; Offers support to the field engineers during their actions (by phone and e-mail)
    - Works independently and within the team to keep the competence and skills up to date
    - Solves standard issues based on the existing procedures
    - Provides optimal IT/ Telecom network performance in accordance with SLA and KPI
    agreed with the customer;
    - Controls and manages complex technical situations/projects in a calm and professional manner